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In this article:

  • Issue description
  • Solution
  1. Yandex Cloud Billing
  2. Troubleshooting issues with linking a phone number for SMS notifications to the billing account

Troubleshooting adding a phone number for SMS notifications to the billing account

Written by
Yandex Cloud
Updated at December 17, 2025
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  • Issue description
  • Solution

Issue descriptionIssue description

When trying to add a phone number to your billing account, you get an error.

SolutionSolution

To resolve this issue, create a support ticket. Provide the following information in your ticket:

  1. Phone number you are trying to add to the billing account, with the country code in international format, e.g., +7 (***) ***-**-**.
  2. Screenshot of the error message you get when trying to add a phone number to the billing account.

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