Troubleshooting adding a phone number for SMS notifications to the billing account
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Updated at December 17, 2025
Issue description
When trying to add a phone number to your billing account, you get an error.
Solution
To resolve this issue, create a support ticket
- Phone number you are trying to add to the billing account, with the country code in international format, e.g.,
+7 (***) ***-**-**. - Screenshot of the error message you get when trying to add a phone number to the billing account.