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All solutions
    • All solutions for Yandex Cloud Billing
    • Cloud Logging consumption started showing up in the billing account usage details
    • You are unable to add a committed volume of services (CVoS) for Compute Cloud
    • You are still billed for your deleted KMS keys
    • Fixing the `Unauthorized` error when creating a billing account
    • Trial period has ended
    • Unexpected receipt for an amount missing from the payment history arrived at the email linked to the billing account
    • Resolving the `INVALID_PERSON_TYPE` error when registering a billing account
    • Troubleshooting payment issues
    • Unable to debit funds from a credit/debit card
    • Troubleshooting issues with adding a credit/debit card to the billing account
    • Troubleshooting issues with linking a phone number for SMS notifications to the billing account
    • Resolving the `ILLEGAL_REQUEST_CONTRACT` error when generating a payment invoice
    • Closing documents are not available in the console
    • Funds for unused resources are debited from the billing account
    • Money fails to appear on the account for some time after you make a wire transfer as a business
    • Fixing the `Invitation not found` error when joining the partner program
    • Can resources be deleted in case of non-payment?
    • Resolving the `balance.WRONG.ACCOUNT` error
    • Billing account is in the `PAYMENT_NOT_CONFIRMED` status
    • Cloud stuck in the `CREATING` status or it takes too long to create a cloud
    • Fixing the `message Unauthorized; description Unauthorized` error
    • Fixing the `PROHIBITED_BILLING_ACCOUNT_USAGE_STATUS` error
    • Fixing the `Webpage is temporarily unavailable` error when paying with a Sber card
    • How to change the billing account type
    • How to generate a payment invoice
    • How to get a refund
    • How to transfer funds between different billing accounts
    • How grants and promo codes work in Yandex Cloud Billing
    • How to change the billing account properties
    • How to change the format and data in the issued payment invoices
    • How to restore access to a billing account created through the Yandex ID simplified sign-up
    • How committed volume of services (CVoS) works
    • How to receive invoices to your email automatically
    • How to find out which email receives payment invoices
    • How to get a reconciliation report
    • How to get closing documents
    • How to change the email address
    • What services support tag-based billing
    • Closing documents format in EDM
    • Negative balance limit for wire transfers
    • Payment deadline
    • How to receive receipts for credit/debit card transfers
    • How to link a cloud to another billing account
    • How to get the original copy of the agreement
    • How to remove a credit/debit card from the billing account
    • How to stop funds being debited from the billing account
    • How to change the owner for a business account

In this article:

  • Issue description
  • Solution
  1. Yandex Cloud Billing
  2. Can resources be deleted in case of non-payment?

Can resources be deleted in case of non-payment?

Written by
Yandex Cloud
Updated at December 17, 2025
  • Issue description
  • Solution

Issue descriptionIssue description

You need to find out when and why user files and clouds are deleted and how long they are stored.

SolutionSolution

According to Clause 11.5.1 of the Offer, Yandex ensures the storage of the Customer's information and Content hosted on the Platform's resources:

  • For Business accounts: Within sixty (60) calendar days from the date of suspension of the Customer's access to the Services for reasons related to the Customer's non-compliance with the terms and conditions of payment for the Services, or from the expiration date of the Trial period.
  • For Personal accounts: Within sixty (60) calendar days from the date of suspension of the Customer's access to the Services for reasons related to the Customer's non-compliance with the terms and conditions of payment for the Services, or from the expiration date of the Trial period.
  • Within seven (7) calendar days from the date of suspension of the Customer's access to the Services for reasons related to the Customer's non-compliance with other terms of the Agreement.

Upon the expiration of the foregoing periods, if the Customer fails to remedy the violations that resulted in the suspension of access to the Services, Yandex shall have the right to designate the information and Content hosted on the Platform's resources as subject to deletion and to delete such information and Content along with the Platform's resources within 72 hours.

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