How grants and promo codes work in Yandex Cloud Billing
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Updated at December 17, 2025
Issue description
You need to apply a grant or promo code to your billing account with arrears.
Solution
Grants and promo codes do not change your account balance.
You cannot use grants and promo codes to top up your account or pay the arrears on your account.
Before applying a grant or promo code, top up your account to pay the arrears.
To learn more about the Yandex Cloud Billing grant and billing cycle for your account type, see the relevant guides.
If nothing helped
If you cannot apply a promo code to an account with a positive balance, create a support ticket. Provide the following information in your ticket:
- Billing account ID. You can find it on the page with the billing account details.
- Issue description.