How to restore access to a billing account created through the Yandex ID simplified sign-up

Case descriptionCase description

You need to regain access to a billing account that was created using Yandex ID simplified sign-up, if such access has been lost.

SolutionSolution

Try restoring access to your Yandex ID account by going to the account recovery page.

Once the access is restored, you can go to Yandex Cloud and manage your billing account as needed.

If nothing helpedIf nothing helped

If you cannot find or restore the Yandex ID where you added your credit/debit card, while unwanted transactions, such as debits from the billing account, continue, as a last resort, you can ask your bank to reissue the card. This will stop all debits, since your current payment details will become invalid.

You can also create a support ticket. Provide the following information in your ticket:

1. Billing account ID: You can find this ID on the page with the billing account details.
2. Email address used for Yandex ID simplified sign-up. We will use it to find the details of the billing accounts linked to your Yandex ID.
3. The actions you want to perform with the billing account.