Resolving the PROHIBITED_BILLING_ACCOUNT_USAGE_STATUS error
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Updated at December 17, 2025
Issue description
When trying to link a cloud to a billing account, you get this error: PROHIBITED_BILLING_ACCOUNT_USAGE_STATUS.
Solution
This error occurs because you cannot reassign a cloud from a billing account arranged for paid consumption to an account that is in a trial period. Upgrade to the paid version as per this guide first and try linking the desired cloud once again.
If the issue persists
If the above actions did not help, create a support ticket. Provide the following information in your ticket:
- Billing account ID.
- Error screenshot.