Payment deadline

Case descriptionCase description

You need to find out the deadline for topping up your billing account.

SolutionSolution

Yandex Cloud uses the postpaid billing model.

The amount due is based on the volume of resources consumed during the reporting period. Yandex Cloud expects your payment, i.e., you topping up your billing account, within two weeks from the start of the new reporting period, i.e., month.

For a more detailed billing cycle description, see these sections:

• Billing cycle for businesses
• Billing cycle for individuals

If nothing helpedIf nothing helped

If the above actions did not help, create a support ticket. Provide the following information in your ticket:

1. Billing account ID. You can find it on the page with the billing account details.
2. Issue description.