Billing account has the PAYMENT_NOT_CONFIRMED status

Issue descriptionIssue description

• The billing account has the PAYMENT_NOT_CONFIRMED status.
• You cannot use the billing account and create new resources in the cloud linked to it.

SolutionSolution

The PAYMENT_NOT_CONFIRMED status means that you need to confirm your billing account.

Email the following documents to cloud_docs@support.yandex.ru:

• Copy of the minutes or resolution on the appointment of the general director.
• Billing account ID.

Once your documents have been verified, you can activate your billing account and start using Yandex Cloud.

If the issue persistsIf the issue persists

If the above actions did not help, create a support ticket. Provide the following information in your ticket:

1. ID of the billing account that has the PAYMENT_NOT_CONFIRMED status. You can find it on the page with your billing account details.
2. Issue description.