General questions about Yandex Cloud Billing
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Updated at July 7, 2026
Can I use my OS license for VM instances in Yandex Cloud?
Yes. For more information, see How to create a VM instance under Yandex Compute Cloud.
Where can I find SLAs?
In Yandex Cloud, each service has its own SLA. You can read the SLA in Yandex Legal documents.
Where can I find the bank details of Yandex Cloud?
Depending on which company you signed the agreement with, you can find the bank details in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai) (paragraph 19. Yandex Details).
How do I contact support?
Depending on your service plan, you can contact support using one of these methods:
- Using the Support Center's feedback form, 24/7.
- By email support@yandex.cloud, 24/7.
- Using the chat, 24/7 for paid service plans and from 8 AM to 9 PM (UTC +3) on weekdays for the basic service plan.