General questions about Yandex Cloud Billing
Can I use my OS license for VM instances in Yandex Cloud?
Yes, you can bring your own licenses to Yandex Cloud, subject to your specific OS type and license terms.
Most Linux distributions use open-source licenses that do not restrict their use in cloud environments. You can upload your own image and use it to create a VM.
For Microsoft products, the possibility to use your own license depends on your specific product terms and requires dedicated hosts. For more information, see Using personal licenses for Microsoft products.
Where can I find SLAs?
In Yandex Cloud, each service has its own SLA. You can read the SLA in Yandex Legal documents.
Where can I find the bank details of Yandex Cloud?
Depending on which company you signed the agreement with, you can find the bank details in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai) (paragraph 19. Yandex Details).
How do I contact support?
Depending on your service plan, you can contact support using one of these methods:
- Using the Support Center's feedback form, 24/7.
- By email support@yandex.cloud, 24/7.
- Using the chat, 24/7 for paid service plans and from 8 AM to 9 PM (UTC +3) on weekdays for the basic service plan.