General questions about Yandex Cloud Billing
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Updated at November 20, 2024
Can I use my OS license for VM instances in Yandex Cloud?
Yes. For more information, see the How to create a VM instance section of the Yandex Compute Cloud documentation.
Where can I find SLAs?
In Yandex Cloud, each service has its own SLA. You can read the SLA in Legal documents.
Where can I find the bank details of Yandex Cloud?
Depending on which company you signed the agreement with, you can find the bank details in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai) (paragraph 19. Yandex Details).
How do I contact technical support?
Depending on your service plan, you can contact support using one of these methods:
- Using the Support Center's feedback form, 24/7.
- By email cloud@support.yandex.ru, 24/7.
- Using the chat, 24/7 for paid service plans and from 8 AM to 9 PM (UTC +3) on weekdays for the basic service plan.