All questions about Yandex Cloud Billing
General questions about the service
Can I use my OS license for VM instances in Yandex Cloud?
Yes. For more information, see the How to create a VM instance section of the Yandex Compute Cloud documentation.
Where can I find SLAs?
In Yandex Cloud, each service has its own SLA. You can read the SLA in Legal documents.
Where can I find the bank details of Yandex Cloud?
Depending on which company you signed the agreement with, you can find the bank details in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai) (paragraph 19. Yandex Details).
How do I contact technical support?
Depending on your service plan, you can contact support using one of these methods:
- Using the Support Center's feedback form, 24/7.
- By email cloud@support.yandex.ru, 24/7.
- Using the chat, 24/7 for paid service plans and from 8 AM to 9 PM (UTC +3) on weekdays for the basic service plan.
Questions about an agreement
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services are provided under an agreement you enter into by accepting an offer when creating your billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
Where can I read the terms of the agreement?
Residents of Russia as well as tax residents of Belarus can learn more about the terms of the agreement in Legal documents.
You can learn more about the terms of the agreement in Yandex Legal documents.
Depending on which company you signed the agreement with, you can find the agreement terms in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai).
Is it an option to have a bilateral agreement?
Businesses may conclude a bilateral agreement. To do this, submit a request using the Ask a question form on the Contact us page. A Yandex Cloud manager will contact you to discuss the terms.
How do I reference a signed agreement?
The agreement is comprised of Legal documents. Depending on which company you signed the agreement with, you can find more details in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai). Specify the agreement number and a link to Legal documents or enclose their printed copy.
How do I get a hard copy of the agreement?
Contact technical support. A Yandex Cloud manager will contact you to discuss the terms. It will take about two weeks to prepare the agreement: a company representative will sign it and we will send it to you by mail.
Questions about payments
Who can pay for resources?
You pay for resources by crediting money to your individual personal account as per the agreement. Money can be credited to a personal account by individual entrepreneurs, businesses, and individuals.
For more information, see How to pay for resources.
What payment methods can I use?
The method for crediting funds depends on your legal status (billing account type):
How do I change my payment method?
You can only change your payment method if your billing account type is Business account; in this case, along with bank card transfer, you can use bank account transfer.
If your billing account type is Individual account, you cannot change your payment method.
What cards are accepted for payment?
We accept Mir, Visa, and MasterCard.
- Residents of Russia make payments in RUB and can only use bank cards issued by Russian banks. Customers with tax residency in the Republic of Belarus pay for Yandex Cloud services in RUB with their Belcard cards issued in the Republic of Belarus or Mir cards issued in the Russian Federation.
- Residents of Kazakhstan make payments in KZT and can only use bank cards issued by non-Russian banks.
- Non-residents of Russia and Kazakhstan make payments in USD and can only use credit or debit cards issued by non-Russian banks.
Is there a minimum payment amount?
Depending on the currency, the minimum payment amount is:
- ₽10
- ₸60
- $1
How can I change my payment details?
Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Changing your billing account data.
In which currency can I pay for Yandex Cloud?
You can only pay for Yandex Cloud resources in rubles (₽), regardless of your legal status (billing account type).
Customers with tax residency in the Republic of Belarus can pay for Yandex Cloud services with their Belcard cards issued in the Republic of Belarus or Mir cards issued in the Russian Federation.
You can only pay for Yandex Cloud resources in tenge (₸), regardless of your legal status (billing account type).
You can pay for Yandex Cloud resources only in US dollars ($), whatever your country of residence.
I linked a card to my business billing account. When will money be debited from it?
If this is your trial period, funds will not be debited from the bank card you linked.
Since you do not automatically upgrade to the paid version at the end of the trial period, funds are only debited after activating the paid version and using Yandex Cloud services.
If you upgraded to the paid version and used Yandex Cloud services, do the following to stop incurring charges:
- Settle your arrears (if any).
- Delete all billable service resources.
- Contact technical support to deactivate your account.
I linked a cloud to a new billing account. How do I pay for services now?
If the cloud was previously linked to another billing account, check the service usage period. For services provided before the move, pay from the previous billing account. For services provided after, pay from the current billing account. The payment method must match the billing account type.
How is resource consumption charged?
Yandex Cloud resources are consumed on an as-needed basis. The amount for resources consumed is calculated individually for each service.
For more information, see Pricing.
If I pay an invoice by bank transfer after the end of the reporting period, will my resources be blocked?
You can pay within 14 calendar days (not counting public holidays) after the reporting period ends. Depending on which company you signed the agreement with, you can find more details in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai).
If you pay within this time period, your resources will not be blocked. Remember that it takes up to three business days for your payment to get through, so do not postpone it.
What goes into the cost of using Yandex Cloud Marketplace?
The cost of using Yandex Cloud Marketplace is the total cost of using Yandex Cloud Marketplace products. For in-depth review of the items adding up the usage cost, see the details in Yandex Cloud Billing with grouping by product selected.
Can I withdraw money from my account?
To recover money you are not going to spend on Yandex Cloud services, contact Support Center or send an email to cloud@support.yandex.ru.
Questions about the billing account
How do I get the billing account ID?
To get a billing account's ID:
-
Go to Yandex Cloud Billing.
- Select the account whose ID you want to find out.
- The billing account ID is displayed on the Account info page under General information.
How many billing accounts can I create?
One client can create multiple billing accounts.
Within a single user account, all payers must pay in the same currency.
Let's assume you created a billing account of the Business account type for Russia. The payer of this account is a legal entity and a resident of Russia. All the subsequent billing accounts must also be created for Russia and for payers who are residents of Russia (legal entities or individuals). Selecting another country will lead to an error.
How many clouds can I link to my billing account?
You can link one or more clouds to your billing account. Both new and existing clouds can be linked. You cannot unlink a cloud from a billing account. Instead, you can relink it to a different billing account.
If a billing account is added to an organization, you can link clouds from your own organization and those from other organizations you have been granted access to in Yandex Cloud Billing.
Each cloud in Yandex Cloud must be linked to a single billing account. If you relink an existing cloud, you are effectively transferring it between billing accounts. For legal entities, you cannot relink a cloud and your DataSphere, Tracker, and DataLens services from a paid account to a trial period account.
How do I change the billing account linked to a cloud?
To change the billing account of a cloud, you simply need to link it to a different account. This automatically unlinks the cloud from its current account. To make sure there is no outstanding balance, top up your personal account in the billing account the cloud was linked to.
Why cannot I link a cloud to my billing account?
If your billing account is added to an organization, you can only link to it the resources that are in the same organization. You may not have permissions to work with this cloud or billing account. Ask your organization administrator to grant you the roles you need.
Roles can be issued either directly to the billing account and cloud, or to the organization they reside in.
I created a new business billing account, but it is blocked. Why?
Most likely, you had previously created a business billing account for which a trial period was activated. Your billing account gets the initial grant as part of the trial period. As the initial grant can only be issued to one billing account, you cannot use the trial period after you register a new account. As a result, your new billing account gets SUSPENDED.
To unblock your new billing account, upgrade to the paid version and top up your personal account to the minimum amount. You can check the minimum amount in the Top up account window.
How do I change my billing account type?
You cannot change a billing account type once it is created, but you can create a new one.
How do I enable a billing threshold?
The billing threshold gets enabled automatically after you upgrade to the paid version and the first reporting period ends.
How do I change my payment method?
You can only change your payment method if your billing account type is Business account; in this case, along with bank card transfer, you can use bank account transfer.
If your billing account type is Individual account, you cannot change your payment method.
How can I change my payment details or the delivery address?
Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Changing your billing account data.
I received no email with instructions on what to do after creating a billing account with the Bank transfer payment method. Why?
To enable activating your billing account, we need to verify your documents and data. Once your documents have been verified, you can activate your billing account and start using Yandex Cloud.
If you have not received the email by that moment, send a request to cloud_docs@support.yandex.ru.
Your request should contain:
- Full company name
- Copy of the minutes or resolution on the appointment of the general director
- Billing account ID
- Scanned copy of the individual entrepreneur register record sheet or a scanned copy of your registration with the tax office as an individual entrepreneur
- Billing account ID
I can't link a bank card when creating a billing account. What should I do?
Most likely, our service does not support your bank card's payment system.
To resolve the issue, try linking a different bank card or, if you are a legal entity, create a billing account of the Business account type with the Bank transfer payment method.
Why do I get an error saying The country is not available to the payer when creating a billing account?
Most likely you have logged in under a Yandex account already linked to a payer with a different residence status.
Within a single user account, all payers must pay in the same currency.
To create a billing account with a payer being a resident of a different country, log in using a different Yandex ID or under a different Yandex 360 account.
Let's assume you created a billing account of the Business account type for Russia. The payer of this account is a legal entity and a resident of Russia. All the subsequent billing accounts must also be created for Russia and for payers who are residents of Russia (legal entities or individuals). Selecting another country will lead to an error.
How do I change the billing account owner?
You cannot change the billing account owner. If you still need this, a new owner may create a billing account and link clouds with all their resources to this billing account.
Where can add a bank account?
To specify a bank account for your billing account:
-
Go to Yandex Cloud Billing.
- Select a billing account.
- Go to the Account info page.
- Click Edit data in Yandex Balance.
This will redirect you to Yandex Balance. - Select a payer and click Edit.
- Under Payment details, fill out the Billing account field.
How do I find out if my account is managed via a Yandex Cloud organization?
-
Go to Yandex Cloud Billing.
- Accounts added to an organization will have its ID in the Organization column.
- Select a billing account.
- In the General information section of the Account info page, you will see a link to the organization. On this page, you can also change your billing account organization.
Can I pay for the service resources of another Yandex Cloud organization?
Yes, you can.
One billing account can only be added to a single organization, but you can use it to pay for other organizations' resources.
See Managing a billing account in an organization for details.
How do I stop using the platform and delete my billing account?
Delete all clouds, folders, and resources within them, pay the outstanding balance, and select Delete on the billing account page in Yandex Cloud Billing. For more information, see Deleting a billing account.
Questions about the trial period and paid version
Is there a trial period for Yandex Cloud?
Yes, there is. For more information, see the Trial period document.
Who can use the trial period?
All new Yandex Cloud customers who are legal entities.
Can I upgrade to the paid version if the trial period period has not expired yet?
Yes, you can. For more information, see Activate the paid version.
What will happen to my resources if I do not upgrade from the trial to the paid version?
All your resources will be blocked. For more information, see the Trial period document.
Is there a free non-commercial version?
No. However, you can use the trial period if you have a business account in Yandex Cloud.
For the trial period, your billing account is credited for the amount of the initial grant. You can use it to pay for resources of any Yandex Cloud services.
For more information about the terms of use and restrictions, see the document Trial period.
I upgraded to the paid version. Can I go back to the trial period?
No.
If you don't spend the full amount of the initial grant or one of its parts before upgrading to the paid version, you can use the remaining amount depending on when the grant expires:
-
The grant expires before you upgrade to the paid version.
The remaining amount expires and you can't use it to pay for Yandex Cloud services after upgrading to the paid version.
-
The grant expires after you upgrade to the paid version.
You can use the remaining amount to pay for services, but only until the grant expires: as soon as that happens, the remaining amount expires, too.
For more information, see the following sections:
Questions about working with non-residents of Russia and Kazakhstan
Can I become a Yandex Cloud customer if I am a non-resident of Russia and Kazakhstan?
Yes, but only if your legal status is a business.
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services are provided under an agreement you enter into by accepting an offer when creating your billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
What payment methods can I use?
Businesses that are non-residents of Russia and Kazakhstan can top up their accounts and pay for resources using a wire transfer.
In what currency can non-residents of Russia and Kazakhstan pay for Yandex Cloud services?
Non-residents of Russia and Kazakhstan can pay for Yandex Cloud services only in US dollars ($), whatever their country of residence.
What documents do I get after I pay for the services?
Yandex Cloud issues a payment invoice for non-resident businesses of Russia and Kazakhstan. A copy of the payment invoice will be sent to the email address of the billing account owner at the beginning of the next reporting period.
What is the procedure for taxes when paying for services?
Taxes and fees of the country of registration of a non-resident legal entity of Russia and Kazakhstan are not added to cost of services on the usage details page or payment invoice total.
Non-residents of Russia and Kazakhstan must pay all the taxes and fees themselves under the laws of their country of residence.
Why was my billing account created with the PAYMENT_NOT_CONFIRMED status?
To activate a billing account, non-residents of Russia and Kazakhstan need to have it approved by Yandex Cloud representatives.
Clicking Create on the Create a billing account page will create a billing account with the PAYMENT_NOT_CONFIRMED status. Further instructions will be emailed to you at the address specified in your Yandex or Yandex 360 account. It may take up to three business days to activate your account.
I received no email with instructions on what to do after creating a billing account. Why?
For your billing account to be activated, you must have your documents and data checked. With that done, your billing account can be activated and you can start using Yandex Cloud.
If you still get no email, inquire at cloud_docs@support.yandex.ru.
In the request, specify the full organization name and the billing account ID, and attach a copy of the certificate of incorporation (translated into English or Russian).