Questions about the billing account
How do I get the billing account ID?
To get a billing account's ID:
-
Go to Yandex Cloud Billing
. - Select the account whose ID you want to find out.
- The billing account ID is displayed on the Account info page under General information.
How many billing accounts can I create?
One client can create multiple billing accounts.
Within a single user account, all payers must contract with the same legal entity and pay in the same currency.
Let's assume you created a billing account of the Business account type for "Russia" The payer of this account is a legal entity which is a resident of . All the next billing accounts must also be created for and issued to payers who are residents of (legal entities or individuals). Selecting another country will lead to an error.
How many clouds can I link to my billing account?
You can link a billing account to one or more clouds. Both new and existing clouds can be linked. You cannot unlink a cloud from a billing account. Instead, you can relink it to a different billing account.
If a billing account is added to an organization, you will not be able to link new clouds from other organizations to it in Yandex Cloud Billing. However, you will be able to pay for and use clouds from other organizations previously linked to your billing account.
Each cloud in Yandex Cloud must be linked to a single billing account. If you relink an existing cloud, you are effectively transferring it between billing accounts. For legal entities, you cannot relink a cloud and your DataSphere, Tracker, and DataLens services from a paid account to a trial period account.
How do I transfer a cloud to a different billing account?
To transfer your cloud to a different billing account, just link it to this account. This automatically unlinks the cloud from its current account. To avoid entering into arrears, top up the personal account in the billing account that the cloud was transferred from.
Why cannot I link a cloud to my billing account?
If your billing account is added to an organization, you can only link to it the resources that are in the same organization. You may not have permissions to work with this cloud or billing account. Ask your organization administrator to grant you the roles you need.
Roles can be issued either directly to the billing account and cloud, or to the organization they reside in.
I created a new business billing account, but it is blocked. Why?
Most likely, you had previously created a business billing account for which a trial period was activated. Your billing account gets the initial grant as part of the trial period. As the initial grant can be issued to one billing account only, you cannot use the trial period after re-registration. As a result, your new billing account gets the SUSPENDED
status.
To unblock your new billing account, activate the paid version and top up your personal account by the minimum amount (the minimum amount is shown in the Top up account window).
How do I change my billing account type?
You cannot change a billing account type once it is created, but you can create a new one.
How do I enable a billing threshold?
Billing threshold is enabled automatically after the paid version is activated and the first reporting period ends.
How do I change my payment method?
You can only change your payment method if your billing account type is Business account; in this case, along with bank card transfer, you can use bank account transfer.
If your billing account type is Individual account, you cannot change your payment method.
How can I change my payment details or the delivery address?
Only the owner of the billing account can change the details. If you are the owner, follow the instructions in Changing your billing account data.
I received no email with instructions on what to do after creating a billing account with the Bank transfer payment method. Why?
It may take up to three business days to activate your billing account.
If you did not receive an email within that period, send a request to: cloud_docs@support.yandex.ru.
Your request should contain:
- or a scanned copy of your tax office registration as an individual entrepreneur.
- Billing account ID
- Full company name
- Copy of the minutes or resolution on the appointment of the general director
- Billing account ID
I can't link a bank card when creating a billing account. What should I do?
Most likely, our service does not support your bank card's payment system.
To resolve the issue, try linking a different bank card or, if you are a legal entity, create a billing account of the Business account type with the Bank transfer payment method.
Why do I get an error saying The country is not available to the payer when creating a billing account?
Most likely you have logged in under a Yandex account already linked to a payer with a different residence status.
Within a single user account, all payers must contract with the same legal entity and pay in the same currency.
To create a billing account with a payer being a resident of a different country, log in using a different Yandex ID or under a different Yandex 360 account.
Let's assume you created a billing account of the Business account type for "Russia" The payer of this account is a legal entity which is a resident of . All the next billing accounts must also be created for and issued to payers who are residents of (legal entities or individuals). Selecting another country will lead to an error.
How do I change the billing account owner?
You cannot change the billing account owner. If you still need this, a new owner may create a billing account and link clouds with all their resources to this billing account.
Where can add a bank account?
To specify a bank account for your billing account:
-
Go to Yandex Cloud Billing
. - Select a billing account.
- Go to the Account info page.
- Click Edit data in Yandex Balance.
This will redirect you to Yandex Balance . - Select a payer and click Edit.
- Under Payment details, fill out the Billing account field.
How do I find out if my account is managed via a Yandex Cloud organization?
-
Go to Yandex Cloud Billing
. - Accounts added to an organization will have its ID in the Organization column.
- Select a billing account.
- In the General information section of the Account info page, you will see a link to the organization. On this page, you can also change your billing account organization.
Can I pay for the service resources of another Yandex Cloud organization?
Yes, you can.
One billing account can only be added to a single organization, but you can use it to pay for other organizations' resources.
For more information, refer to Managing a billing account in an organization.