Questions about an agreement
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services are subject to an agreement. You enter this agreement by accepting the offer when creating your billing account or by direct bilateral signing.
For more information, see Agreement.
Where can I read the terms of the agreement?
Residents of Russia as well as tax residents of Belarus can learn more about the terms of the agreement in Yandex Legal documents.
You can learn more about the terms of the agreement in Yandex Legal documents.
Depending on which company you signed the agreement with, you can find the agreement terms in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai).
Is it an option to have a bilateral agreement?
Businesses may conclude a bilateral agreement. For this, submit a request via the form. A Yandex Cloud manager will contact you to discuss the terms. This may take about 14 days.
How do I reference a signed agreement?
The agreement is comprised of Legal documents. Depending on which company you signed the agreement with, you can find more details in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai). Specify the agreement number and a link to Legal documents or enclose their printed copy.
How do I get a hard copy of the agreement?
You can request it via this form. A Yandex Cloud manager will contact you to discuss the terms. This may take about 14 days.