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Updated at May 5, 2026
Solutions for known Yandex Cloud Billing issues
- Billing account usage details started showing Cloud Logging consumption
- Troubleshooting issues with adding a credit/debit card to the billing account
- Resolving the
INVALID_PERSON_TYPEerror when registering a billing account - Troubleshooting payment issues
- Troubleshooting issues with linking a phone number for SMS notifications to the billing account
- Trial period has ended
- Unable to debit funds from a credit/debit card
- Fixing the
Unauthorizederror when creating a billing account - Unexpected receipt for an amount missing from the payment history arrived at the email linked to the billing account
- Closing documents are not available in the console
- Funds for unused resources are debited from the billing account
- Money fails to appear on the account for some time after you make a wire transfer as a business
- Fixing the
Invitation not founderror when joining the partner program - Can resources be deleted in case of non-payment?
- Cloud stuck in the
CREATINGstatus or it takes too long to create a cloud - Resolving the
balance.WRONG.ACCOUNTerror - Resolving the
ILLEGAL_REQUEST_CONTRACTerror when generating a payment invoice - KMS you are still billed for your deleted keys
- Billing account has the
PAYMENT_NOT_CONFIRMEDstatus - Fixing the
PROHIBITED_BILLING_ACCOUNT_USAGE_STATUSerror - Fixing the
Webpage is temporarily unavailableerror when paying with a Sber card