Creating a semantic Pro tag

You can only create a semantic Pro tag in a project. To do this, you need the Admin or Editor role in the project.

When creating a semantic Pro tag, the following options are available:

• Create a new tag.
• Add a dependent tag for an existing tag.

Creating a tagCreating a tag

1. Open the SpeechSense home page.

2. Go to the space you need and select a project.

3. In the Tags tab, click Create tag.

4. Select the tag type: Semantic Pro tag.

5. Set the tag parameters:

   • Enter a name for the tag.

   • Optionally, enter a tag description.

   • Select a color for your tag.

     The benefits of using tag colors are twofold:

     • Colors allow you to locate the tag you need in the list quicker.
     • Colors make it easier working with dialogs. Clicking a tag will highlight the words it refers to with the same color.

   • (Optional) Select the Important tag option.

     If this option is enabled, the tag will be highlighted when you open a dialog. Tags with this option inform you at a glance whether or not the recording contains any critical or inappropriate language, e.g., expletives.

   • Specify the selection criteria for dialogs:

     • Select a period.
     • Optionally, use next to the Period field to select the filters. For more information about filters, see Dialog filtering.
     • Enter a search query.

   • Optionally, enable tag testing.

   Note

   By default, semantic Pro tags get the Agent and Customer channels assigned at the same time, and this cannot be changed.

6. Click Create tag.

The new tags will only apply to dialogs uploaded after the tag was created. The required tags will be assigned automatically.