Changing a semantic tag

You can do the following with a project semantic tag:

• Update its settings.
• Activate or deactivate the tag.

To change a project tag, you need either the Admin or the Editor role for the project.

After changing a tag, SpeechSense will analyze the dialogs started 60 days ago or less. The required tags will be assigned automatically. All dialogs uploaded after the tag change will have the new rules applied immediately.

Updating tag settingsUpdating tag settings

1. Open the SpeechSense home page.

2. Go to the space you need and select a project.

3. In the Tags tab, select the tag you need and click Edit.

4. In the window that opens, update the settings as needed:

   • Enter a name and description for the tag.

   • Select a color for your tag.

     The benefits of using tag colors are twofold:

     • Colors allow you to locate the tag you need in the list quicker.
     • Colors make it easier working with dialogs. Clicking a tag will highlight the words it refers to with the same color.

   • (Optional) Select the Important tag option.

     If this option is enabled, the tag will be highlighted when you open a dialog. Tags with this option inform you at a glance whether or not the recording contains any critical or inappropriate language, e.g., expletives.

   • Specify the selection criteria for dialogs:

     • Select a period.

     • Optionally, use next to the Period field to select the filters. For more information about filters, see Dialog filtering.

     • Select a semantic attribute from the drop-down list. In the right-hand section, select one of the search suggestions or enter your own phrase.

       To use semantic attributes, the filtered results must include at least 100 dialogs. You can see the number of dialogs that match the filters in the search bar on the right. SpeechSense analyzes these dialogs and offers search suggestions.

       If more than 1,000 dialogs match the filter, 1,000 random dialogs are selected to create a list of suggestions from. In the bottom-right corner of the list, click Refresh list for SpeechSense to analyze another 1,000 random dialogs.

     • Set the minimum probability percentage at which to assign a tag to a dialog.

       During the search, a probability is calculated for each dialog, which indicates the match rate of the dialog text. The higher the probability, the better the dialog matches the search query.

   • Enable tag testing.

5. Click Save.

Activating or deactivating a tagActivating or deactivating a tag

Once created, the tag is activated by default. If you do not want the tag to apply to dialogs, deactivate it. You can activate it again later.

To activate or deactivate a tag:

1. Open the SpeechSense home page.
2. Go to the space you need and select a project.
3. Navigate to the Tags tab.
4. In the line with the tag you need, enable Usage to activate the tag. Disable to deactivate the tag.

These changes apply to the following dialogs:

• If you activate a tag, it will apply to dialogs loaded after the activation as well as existing dialogs that are under 60 days old.
• If you deactivate a tag, it will remain on already uploaded dialogs, but will not apply to the new ones.