End of trial period
Your trial period will end automatically depending on the payment method you selected when creating your billing account for businesses.
| Payment method | Terms of termination |
|---|---|
| Wire transfer | The grant was used up or expired. |
| Credit or debit card | The grant or one of its parts is used up and/or the grant expired. |
Unless you upgraded to the paid version, access to your resources will be suspended for 60 days after the trial period ends:
- Your VM instances and DB clusters will be stopped.
- You will not be able to read or download any saved data.
You can restore access to your resources if you upgrade to the paid version within 60 days after the trial period ends. Otherwise, all resources in your cloud will be permanently deleted.
Note
After your access to the resources is restored, you can start VMs and database clusters yourself.
You can also stop using Yandex Cloud resources before the end of the trial period.
To stop using the platform, terminate the agreement, and delete your billing account:
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Go to Yandex Cloud Billing.
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Select the billing account from the list.
Note
If you have lost access to your account, contact support.
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On the Account page, in the top-right corner, click More and select Delete.
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Confirm and wait until the check is completed.
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If the account can be deleted, the deletion notification will pop up. At this point, you can still abort the operation by clicking Cancel.
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If the account cannot be deleted, click Detailed to see the reason.
The list of reasons includes, but is not limited to, the following:- The following objects are still linked to the account:
- Resources
- Clouds
- Yandex Identity Hub organizations
- Yandex DataSphere communities
- Yandex SpeechSense spaces
- Yandex DataLens instances
- Yandex Cloud Video spaces
- You still have resources purchased under the CVoS.
- You have not disabled the paid Technical support service plan.
- Your billing account has a partner status or you are a partner's customer.
- Payment settlements for the provided services are still pending.
If you cannot fix the issue preventing the deletion of your account yourself, contact our technical support. Please note that only a user can delete resources.
- The following objects are still linked to the account:
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As soon as all the conditions are met, you billing account becomes inactive and can no longer be used to work with Yandex Cloud resources. To delete your inactive account, write us at support@yandex.cloud.
Note
Once the billing account is blocked, you cannot cancel the deletion of clouds linked to it.
To recover money you are not going to spend on Yandex Cloud services, contact Support Center or send an email to support@yandex.cloud.
Warning
After you delete your billing account, you cannot recover it, and your agreement with Yandex.Cloud LLC, Cloud Services Kazakhstan LLP, Iron Hive doo Beograd (Serbia), or Direct Cursus Technology LLC. (Dubai) will be terminated.
Please note that this operation cannot be undone.