Billing and payment

• General questions
• Managing seats
• Queries from embedded private objects

General questionsGeneral questions

Is DataLens not free?Is DataLens not free?

Individual users can use DataLens free of charge with full access to all its features. Only collaboration is paid.

Does a user need a seat if they only view dashboards?Does a user need a seat if they only view dashboards?

Yes. Any DataLens user requires a seat, regardless of their role.

If I do not work in DataLens every day, do I only pay for days of actually using my seat?If I do not work in DataLens every day, do I only pay for days of actually using my seat?

No. Once a seat is purchased, the full monthly fee will be charged, even if this seat’s user does not log in on some days. However, administrators can reassign seats among users during their inactive periods.

How long is the trial period?How long is the trial period?

The trial period in DataLens is 15 days. However, if you link a billing account within these 15 days before the trial period ends, the trial period will be extended by another 15 days. Therefore, you can extend the trial period to 30 days.

Managing seatsManaging seats

Where do I configure seats?Where do I configure seats?

Administrators have access to a seat management tool in the service settings. They can:

• View the number of seats in the instance, including available (unassigned) ones.
• View the list of users with seats.
• Reassign seats from user to user.
• Increase or decrease the number of seats in the instance.

If an employee is dismissed, is their seat automatically released?If an employee is dismissed, is their seat automatically released?

No. Your administrator must manually reassign that seat to another employee.

Can multiple users share a seat if they do not need to access it at the same time?Can multiple users share a seat if they do not need to access it at the same time?

Your administrators can manually reassign seats as needed.

Queries from embedded private objectsQueries from embedded private objects

Do I need to purchase DataLens seats for viewers of embedded private objects?Do I need to purchase DataLens seats for viewers of embedded private objects?

If users only view embedded private objects, then they do not require authorization in DataLens, and therefore do not need to be assigned workspaces. However, when viewing embedded private objects, users initiate queries to get data when rendering charts, and such queries are charged.

The system counts the number of queries against data sources from embedded private charts, i.e., those in the wizard and Editor as well as QL charts, that are executed when rendering these objects. Only successfully completed queries for chart rendering data are counted. If multiple queries are required to render a single chart, this is counted as one query. For embedded private dashboards, queries from the added charts are summed up.

The total number of queries from all private charts in an instance per month must not exceed this limit:

2,000 queries x Number of seats

If you exceed this limit, you will need to purchase additional seats. If the limit on the number of queries from embedded private charts is exceeded and auto-purchasing is on, no new seats will be automatically procured.

How can I track the number of queries from embedded private objects?How can I track the number of queries from embedded private objects?

To estimate the number of queries from embedded private objects, use the Usage Analytics connection, which provides detailed usage statistics. For the number of queries from embedded private objects, see the Top Users (Requests) table, _ANONYMOUS_USER_OF_EMBEDDED_DATALENS_ row.

What if I need more queries from embedded private objects?What if I need more queries from embedded private objects?

If your current number of seats is not enough to cover the required number of queries from embedded private objects, you will need to purchase more seats.

I only have one seat, but my embedded private objects generate more than 2,000 queries per month. Is this still free?I only have one seat, but my embedded private objects generate more than 2,000 queries per month. Is this still free?

No. In this case, you must purchase more seats to stay within the limit on the number of queries from embedded private objects.

I have a public dashboard/chart embedded in my website; do the queries it generates also count?I have a public dashboard/chart embedded in my website; do the queries it generates also count?

Public links to dashboards or charts accessible without authentication do not count as queries against embedded private objects.

For the number of queries from public objects, see the Usage Analytics connection with usage statistics. You can find this number in the Top Users (Requests) table, the _ANONYMOUS_USER_OF_PUBLIC_DATALENS_ row.