Working with issues

To open your issue list, in the left-hand menu, select Issues → All my issues or follow the link. To get started with an issue, go to the issue's page.

Accepting an issueAccepting an issue

When getting started with an issue, change it to a new status (usually In Progress). The status shows what state the issue is in and helps other Tracker users track its progress. The current status is shown on the right panel.

When working on the issue, make sure to timely change the issue status so that's your colleagues and you are aware of its execution stage.

Your issue has the Open status. When you start working on it, switch its status to In Progress. When you finish, change the status to Closed. If you need to go back to the issue later, you can switch it back to Open.

Working on an issueWorking on an issue

Tracker helps you keep track of an issue's progress and keep in touch with colleagues. When working on your issues, you can

• Create an issue checklist.

  Enumerate the steps needed to resolve the issue and tick off their execution.

• Edit issue details.

  If the issue description has changed, you can edit it.

• Comment on issues.

  Add comments to issues, make notes, and invite colleagues to comment.

• Keep a record of time spent.

  Register the time spent on the issue.

Closing an issueClosing an issue

When you finish working on an issue, switch it to the final status (usually Closed) and select a resolution (why you closed the issue). The available resolutions depend on the queue settings.

It was decided to cancel the issue you are working on. To record this in Tracker, switch the issue to the Closed status and select the Canceled resolution.