Adding comments to issues

You can use comments to leave notes about the work progress, ask questions about the issue description, and invite your teammates to discuss the issue.

Leaving a commentLeaving a comment

To comment on an issue, enter your text in the box at the bottom of the page and click Submit. In the comments section, you can use text markup and attach images and files.

You can use the comments section to specify a key for a different issue so that Tracker automatically links the issue. When entering the issue key, use ALL CAPS.

If you close or refresh the page without sending your comment, it will still be stored in the relevant text box. You can continue entering the comment or delete the text.

Replying to commentsReplying to comments

1. Hover over the comment and click Reply. The comment you are replying to will be quoted in the response.

2. Make your changes and click Submit.

Editing commentsEditing comments

1. Hover over the comment and click Edit comment.

2. Make your changes and click Save.

Any changes to comments are saved in the History.

Inviting to commentInviting to comment

To invite other users to discuss an issue:

1. In the bottom part of the comment entry field, click Invite.

2. Enter the login or name of the user you want to invite to the comments. To add another user, click Invite again.

3. Enter the text of your comment.

4. Click Send.

Users invited to a discussion will be notified of the invitation:

• By email.
• In Tracker Notifications (only if they opened the Tracker interface at least once prior to the invitation).

In addition, the names of these users will be added to the Pending reply from issue field.

Attaching a fileAttaching a file

Drag files to the comment box or click .

To attach an image, click in the comment field on the toolbar. Then, add the image URL or upload it from your device.

Sharing a commentSharing a comment

To copy a link to a comment, hover over it and click → Copy link. You can also click the date next to the comment author's name: the link will be shown in the browser's address bar.

Deleting a commentDeleting a comment

To delete a comment, hover over it and click → Delete.

Sorting commentsSorting comments

By default, comments are listed chronologically. To display the latest comments at the beginning of the list, on the right-hand side of the Activity section, click Newest first.

The issue's changelog showing up when you click History will also change its order to newest first.

Sending comments to a user's email addressSending comments to a user's email address

You can send emails from comments if email integration is set up.

You can send emails both to the external and internal users right from the issue page. The email text is added to the issue as a comment.

To send an email from the issue page:

1. Select Email above the field for a new comment.

2. Select the email sender address from the list:

   • Queue address

     The From field will display the queue address. A response to such a message will become a comment to the issue.

     You can set up multiple email addresses for the queue in the organization domain or on any other email server.

   • User's personal email address Tracker

     The From field will display your name and personal email address linked to the account in Tracker. Response emails will be sent to your personal email address.

3. You can choose a Nickname for the queue address. Nicknames are used when emails need to be sent from the entire organization or service rather than from a single user.

   Create one or more sender names in the queue email address settings.

4. Specify the recipient and enter the email text

   To send a copy of an email to a different recipient, click Copy and select their email address.

5. Click Send.

The user's response will automatically be added as an issue comment.