Logging spent time

In Tracker, you can keep track of the time you spent resolving the issue.

To make sure that the issue statistics is correct, do not enter data on behalf of another employee. It is important for each employee to log their spent time on their own.

The time spent is counted in work weeks (five work days), work days (eight hours), hours, minutes, and seconds.

There are two ways to manage time tracking:

• Basic method: Use the Add time spent action in the list of actions.
• Advanced method: Use the Time tracking section in the right-hand panel.

We recommend using the advanced method for tracking time, as it has more flexible configuration options and is easy to use.

Basic time trackingBasic time tracking

The Time tracking category in the issue fields shows the time according to plan and the actual time spent on the issue.

Before starting out on an issue, we recommend that you specify the time you plan to spend on it. When your work is done, you will be able to compare your preliminary estimate against the actual time you spent.

• Original Estimate: Time you plan to spend on the issue.

• Estimate: You can specify the time you still need to spend on the issue. Fill it out in the beginning or in the process of working on the issue.

  • If you do not specify the Original Estimate, whenever you register time, the value in the Estimate field will decrease by the registered value.

  • If the Original Estimate field shows time, the value in the Estimate field will not decrease immediately. It will only decrease after you spend more time than specified in the Original Estimate field.

• Time spent: Total time spent on resolving the issue. If you logged time multiple times, this field will show the total value.

Logging spent timeLogging spent time

To log spent time:

1. Open the issue page.

2. In the top-right corner, select Actions → Add time spent.

3. Fill in the Time spent field.

   Here is an example:

   • 1 week and 3 days: 1w 3d.
   • 3 hours, 20 minutes, and 30 seconds: 3h 20m 30s.

4. Fill in the Started field with the date and time in the current time zone.

   Note

   The date and time are saved in UTC format.

   You can only get the saved value by sending a request to the API.

5. Leave a comment, if needed. The comment will not be visible in the issue but will be saved in the Time spent report and the History of issue changes.

6. Click Save.

Any user can register their spent time, not only the issue's assignee. The Time Spent Report will show efforts of all users who added their spent time to the issue.

View time spentView time spent

You can view the time spent on an issue under Time tracking in the right-hand panel on the issue page or in the Time spent report.

If the issue does not show the Time tracking section, add it:

1. Click Edit parameters list in the right-hand panel.

2. In the Time Tracking group, enable Time Spent and Estimate.

Advanced time trackingAdvanced time tracking

With advanced time tracking, you can:

• Add the spent time directly in the issue right-hand panel.
• Edit and delete logged time without using the API.
• Automatically calculate the time spent on the issue.
• Keep track of the time left to resolve the issue.
• Use a convenient form that shows time.
• Log time as numbers without any letters.

To enable advanced time tracking for queue issues:

1. Open the queue page.
2. In the top-right corner, click Queue settings.
3. Go to the Time tracking tab.
4. Enable Advanced time tracking.
5. In Work schedule, choose one of the options.
6. Click Save.

As a result, a new section called Time tracking will appear in the queue issues. All data of the Time tracking issue fields will be transferred to this section.

To switch back to basic time tracking, disable Advanced time tracking in the queue settings. Data from the Time tracking section will be transferred to the fields of the Time tracking category.

Logging spent timeLogging spent time

To log spent time:

1. Make sure the Advanced time tracking option is enabled in the queue settings.

2. Open the issue page.

3. In the right-hand panel, click Time tracking.

4. Fill in the Save field.

   Here is an example:

   • 1 week and 3 days: 1w 3d.
   • 3 hours, 20 minutes, and 30 seconds: 3h 20m 30s.
   • Four preferred time units: 4.

5. In the Date to log work for field, enter the date and time to display in the logged time record.

6. You can optionally add a comment on the record in the Comment field.

7. Click Save.

You can also log the time you spent using the basic time tracking method.

Viewing and editing the record historyViewing and editing the record history

To open the logged time history for an issue, click in the right-hand panel on the right side of the Time tracking field. This will open the Comment window.

The author of a record can update the record Allow the assignee to edit logged time and Log date fields. To do this, click to the right of the appropriate field value and enter a new one. You cannot edit the Time spent field.

If a record was edited, you will see the icon to the right of the Allow the assignee to edit logged time field value. If you hover over it, a pop-up window with the record change history will appear.

The author of a record can also delete it. To do that, click → Comment on the right side of the record.