Queue access permissions

Access can be restricted in the queue settings. To open settings:

1. In the left-hand panel, click Queues and select a queue from the list.

2. Click Queue settings → Permissions. If you do not see the Queue settings button, it means you have no rights to configure the queue. If you need these rights, contact the queue owner.

Queue access is configured using the following permissions:

• Queue settings: View and edit queue settings. This permission does not include access to queue issues and, therefore, does not overlap with other permissions.
• Edit issues: View all issues in the queue, leave comments, and edit the issue description and any issue fields.
• Create issues: Create issues in the queue. When creating a new issue, the user is assigned the reporter role with permissions to view and edit the issue.
• View issues: View queue issues and leave comments.

The set of permissions changes depending on the permissions setup tool.

How to configure queue accessHow to configure queue access

Queue access can be restricted using these four tools:

• Main queue team members: Use to grant access rights to specific users, user groups, or robots. The final access forms from all sources: if a user has individual permissions and permissions within each group they are a member of, the final access will be based on the maximum access level.
• Roles in issues: Complements the first tool and allows editing user permissions based on their role in a specific issue: reporter, assignee, follower, or individual added to the Access field. This works well when a user has no access to the queue, but gains such access as soon as added to the issue.
• Issues with the component: Allows to completely reconfigure access to the issues in which it is active.
• Denied access: Deny any access to queue issues to a user or group of users.

These tools can be combined and mixed.

Main queue participantsMain queue participants

Under Main participants, you can select users who should have specific accesses in the queue. All four accesses are valid. This feature works well when a user has no access to the queue, but gains such access as soon as added to the issue.

To select queue participants:

1. Click Add and use search to find a user or user group.

2. Choose the accesses you are ready to grant to a user or user group. If a user already has group rights, you will see which groups they belong to in the same window.

3. Click Save.

Roles in issuesRoles in issues

Under Roles in issues, you can modify the rights of issue participants. These rights will be granted in addition to those configured under Main queue participants section. Two accesses are valid for issue participants: View issues and Edit issues.

To modify accesses for an issue role:

1. Select from the list the role for which to update access.

2. Click Change access.

3. In the access editing window, you can select access from the list or revoke extended access for this role. In this case, only the rights from the Main participants section will apply for an issue participant with this role.

4. Click Save.

Issues with the componentIssues with the component

You can set up access to different components of the queue. This way, you can set different settings for the queue issues without components or issues with components.

Three accesses are valid: Edit issues, Create issues, and View issues. Components do not allow reconfiguring the rights to edit queue settings.

To configure access to a component:

1. Under Issues with the component, you will see a list of all queue components. If there are no components in the queue yet, click Create and fill out the component creation form.

2. Click the arrow in the line with the component.

3. In the window that opens, you can reconfigure accesses:

• Deny access: In the list, select the user, user group, or user role to be denied access to issues with this component.
• Main participants: Create a list of users who will get the selected access to the queue issues with the component.
• Roles in issues: Reconfigure accesses available to issue participants.

Denied accessDenied access

To deny any access to queue issues, under Access denied, click Add and use the search to find a user or user group. Click Deny access.

Denied access can also be configured for the queue owner.

Bulk editing of access permissions in groupsBulk editing of access permissions in groups

You can use bulk editing in the Main queue participants, Roles in issues, Issues with the component, and Access denied groups. They work differently in each block.

Main queue participantsMain queue participants

1. Check one or more items in the group.

2. Change or revoke access permissions in the block that appears below.

   • If you selected Change access, configure the relevant issue access permissions in the Queue access window that opens.

   • If you selected Revoke access permissions, double-check your choice in the Revoke queue access permissions window that opens.

3. Click Save.

Roles in issuesRoles in issues

1. Check one or more items in the group.

2. In the block that appears below, change access.

3. Click Change access.

4. In the Queue access window that opens, enable Extend access: the user will get extra permissions when given a role in the issue. You will be able to add such permissions as View issues and Edit issues.

5. Click Save.

Issues with the componentIssues with the component

1. Check one or more items in the group.

2. In the block that appears below, click Grant access to components.

3. In the Add participants to components window, enter the user's full name or email, group name or ID in the search box.

4. Click Save.

Access deniedAccess denied

1. Check one or more items in the group.

2. In the block that appears below, click Remove restrictions.