How to create a queue

Each issue belongs to a queue. Queues are usually created for issues that belong to the same subject. These can be issues of a project, department, or team.

Creating a queueCreating a queue

To create a new queue:

1. In the left-hand panel, select Queues → New queue.

2. Select queue template Depending on the issue types and statuses, templates belong to one of the categories:

   • Development: For issues related to software development and testing.
   • Working with people and documents: For issues related to tech support, HR, and document approval.
   • Creating products and services: For service projects and production issues.

   For more information about templates and their settings, see Queue templates.

   You can also copy a queue or create a queue manually.

3. Enter the name of the queue.

4. Enter a key for the queue. A key can only include Latin characters without spaces or special characters.

   Try using the keys that reflect the purpose of the queue. For example, the HR key is suitable for issues in the Human Resources department, while SUPPORT is good for Support issues.

   Warning

   The queue key must be unique. You cannot assign to a new queue the key that was assigned to a previously deleted queue.

5. Click Create. Your new queue will appear in the Queues menu in the Tracker top panel.

6. You can change issue types and statuses in the queue and configure its parameters if needed.

Queue keyQueue key

A queue key is a unique code that enables you to identify the queue. For example, HR or SUPPORT.

Each issue in the queue is assigned an issue key that consists of the queue key and a sequential number.

You can use the queue key in order to:

• Search for issues by specifying the queue key in filter conditions and in the query language.
• Directly access your queue at: (https://tracker.yandex.com/queueKey).

Copying a queueCopying a queue

If you want to use the settings of an existing queue, copy the queue:

1. In the left-hand panel, select Queues → New queue.

2. Click Copy queue.

3. Enter the name of the new queue.

4. Enter a key for the queue. A key can only include Latin characters without spaces or special characters.

   Try using the keys that reflect the purpose of the queue. For example, the HR key is suitable for issues in the Human Resources department, while SUPPORT is good for Support issues.

   Warning

   The queue key must be unique. You cannot assign to a new queue the key that was assigned to a previously deleted queue.

5. Enter the key or name of the source queue.

6. Click Create. Your new queue will appear in the Queues menu in the Tracker top panel.

7. You can change issue types and statuses in the queue and configure its parameters if needed.

Creating a queue manuallyCreating a queue manually

If none of the preset queue types fit your issues, you can set all parameters for your new queue manually:

1. In the left-hand panel, select Queues → New queue.

2. Click Configure the queue manually.

3. Enter a key for the queue. A key can only include Latin characters without spaces or special characters.

   Try using the keys that reflect the purpose of the queue. For example, the HR key is suitable for issues in the Human Resources department, while SUPPORT is good for Support issues.

   Warning

   The queue key must be unique. You cannot assign to a new queue the key that was assigned to a previously deleted queue.

4. Enter the description of the queue. The description is displayed on the Description tab on the queue page.

5. Assign the owner for the queue. The owner can change the queue settings.

6. Choose the queue team members. Just start typing the login, username, or department name and select one of the suggested options.

   Fill in the list of team members if you want to configure special access rights for them or assign issues to them faster.

7. Configure notifications about issue changes for a particular queue.

8. Set up issue types and statuses for your queue.

9. Configure the queue's general settings. e.g.:

   • The type and priority of issues by default.

   • Required fields for the queue: Issue fields that are always displayed on the issue page, regardless of user settings.

   • Show "Commits" tab: Show or hide the Commits tab on the queue and issue pages. The tab shows all commits linked to issues.

10. Set up advanced issue management features: for example, create projects and components or enable automation for routine actions with issues.