Queue templates

Tracker offers multiple queue templates for common operations, which make it much easier to manage your issues in Tracker. Queue templates include a workflow with preset issue types and statuses. Some templates have an issue board set up.

Start nowStart now

A queue template with an easy-to-use workflow and a great choice for new Tracker users. If you select this template, later you can set up a workflow for your issues.

A simple issue board is created when you select this template.

The workflow includes one issue type: Task.

Issues can have the following statuses:

• Open.
• In Progress.
• Need Info.
• Closed.

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved.
• Will not fix.
• Duplicate.

Basic development modelBasic development model

This queue template is optimized for in-house application development, when you do not have any external client for your application.

A simple issue board is created when you select this template.

The workflow includes issue types:

• Issue.
• Improvement.
• Error.
• Release.

Issues can have the following statuses:

• Open.
• In Progress.
• Need info.
• Review.
• Ready for test.
• Testing.
• Resolved.
• Tested.
• Release candidate.
• Closed.

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Can't reproduce
• Duplicate
• Later

Software development as a serviceSoftware development as a service

This queue template is optimized for developing applications for external customers.

The workflow includes issue types:

• Issue
• Improvement
• Error
• Project

Issues can have the following statuses:

• Open
• Need info
• Need estimate
• In Progress
• Resolved
• Demonstration to customer
• Release candidate
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved.
• Will not fix.
• Can't reproduce
• Duplicate

ScrumScrum

This queue template fits the Scrum methodology.

Selecting this template will automatically create a Scrum issue board. It allows you to plan sprints, estimate issues, and view burndown charts.

The workflow includes issue types:

• Issue
• Error
• Epic
• Story

Issues can have the following statuses:

• Open
• In progress
• Need info
• Review
• Ready for test
• Testing
• Resolved
• Tested
• Release candidate
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

KanbanKanban

This queue template fits the Kanban methodology.

Selecting this template will automatically create a Kanban issue board.

The workflow includes issue types:

• Issue
• Error
• Epic
• Story

Issues can have the following statuses:

• Open
• In progress
• Need info
• Review
• Ready for test
• Testing
• Resolved
• Tested
• Release candidate
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

ServicesServices

This queue template is good for the organizations that provide services to companies and private clients.

The workflow includes issue types:

• Issue
• Project

Issues can have the following statuses:

• New
• Need Info
• Awaiting confirmation
• In Progress
• Awaiting approval
• Resolved
• On Hold
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

ProductionProduction

This queue template is good for the companies and departments that produce tangible products.

The workflow includes issue types:

• Issue
• Project

Issues can have the following statuses:

• New
• Need Info
• Awaiting confirmation
• In Progress
• Awaiting approval
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

Marketing and advertisingMarketing and advertising

This queue template is good for the companies and departments that run marketing campaigns.

A simple issue board is created when you select this template.

The workflow includes issue types:

• Issue
• Project

Issues can have the following statuses:

• Open
• In Progress
• Need Info
• Resolved
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

Document flowDocument flow

This queue template is designed for the document approval process.

The workflow includes one issue type: Task.

Issues can have the following statuses:

• New
• Need Info
• Awaiting confirmation
• In Progress
• Documents ready
• On Hold
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

HR processesHR processes

This queue template is designed for the HR department issues.

The workflow includes issue types:

• Leave
• Business trip
• Changes
• Documents
• Query

Issues can have the following statuses:

• New
• Need Info
• Awaiting confirmation
• In Progress
• Documents ready
• On Hold
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

Staffing and recruitmentStaffing and recruitment

This queue template is designed for the recruitment process.

The workflow includes issue types:

• Vacancy
• Candidate

Issues can have the following statuses:

• New
• Need Info
• Awaiting confirmation
• In Progress
• Awaiting approval
• On Hold
• Closed

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Resolved
• Will not fix
• Duplicate

Goal managementGoal management

This queue template is designed for setting the corporate or departmental goals and controlling the goal achievement.

The workflow includes issue types:

• Issue
• Project

Issues can have the following statuses:

• New
• As planned
• At risk
• Canceled
• Achieved
• Blocked

Possible transitions between statuses:

When an issue is Closed, the user is asked to leave a comment and choose a resolution:

• Success
• Goal exceeded
• Duplicate
• Later
• Won't resolve