Adding a queue team

The queue team is represented by employees who create and execute issues in a given queue. The queue team members get notified by email on any issue-related changes.

The queue owner is an employee who has full access to editing the queue settings.

You can set the queue team on the Queue team tab.

Changing the queue ownerChanging the queue owner

The owner manages the queue:

• Edits the main settings.
• Adds users to the queue team.
• Configures notifications.
• Changes access rights to the queue.

Changing the queue owner:

1. Open the queue page.

2. In the top-right corner of the page, click Queue settings.

3. Go to the Access rights tab.

4. Click the user picture next to the owner name. The window to change the queue owner will open.

5. Click Change owner.

6. Enter the name or username of the new owner.

7. Click Save.

8. If you want all new issues to be automatically assigned to the owner, enable the Set as default option.

9. Click Save.

Changing the queue teamChanging the queue team

The teams usually includes users who work on issues in the queue. You can assign privileged access rights for issues in the queue to the team members.

To change the list of team members:

1. Open the queue page.

2. In the top-right corner of the page, click Queue settings.

3. Go to the Queue team tab.

4. To add a new member, enter the username or name of the user in the Queue team field.

5. To remove a member, click next to the user's name.

6. Click Save.