Notifications from Yandex Cloud

Yandex Cloud technical support notifies you of events that affect all Yandex Cloud users or your account specifically. To additionally receive notifications about your resources, subscribe to Service notifications in your cloud or folder.

Notification typesNotification types

You can receive notifications for the entire cloud or individual folders.

Cloud notificationsCloud notifications

By default, notifications about upcoming maintenance and notifications from services in the cloud are sent to all cloud owners, i.e., users with the resource-manager.clouds.owner role. Organization owners (organization-manager.organizations.owner) do not receive any notifications about their organization's clouds by default. They should subscribe to such notifications themselves. You can add cloud notification recipients in Service notifications.

Cloud notifications contain the following information:

• Cloud ID and name
• Folder ID and name
• Resource ID and name

Cloud notifications are only sent to cloud subscribers. Users subscribed to folder notifications do not receive notifications for the parent cloud.

Folder notificationsFolder notifications

By default, notifications about folder resources are sent to users subscribed to parent cloud notifications and cloud owners (resource-manager.clouds.owner). Organization owners (organization-manager.organizations.owner) do not receive any notifications about their organization's cloud folders by default. They should subscribe to such notifications themselves. You can add folder notification recipients in the folder settings.

Folder notifications include information about the following resources:

• Virtual machines (VM ID)
• Virtual disks (disk ID)
• MDB clusters (cluster ID)

Folder notifications are sent to both folder subscribers and parent cloud subscribers. Please note that it is not possible to identify the folder for some types of resources. Therefore, we recommend subscribing important recipients to cloud notifications.

Scheduled maintenanceScheduled maintenance

Some Yandex Cloud maintenance operations may affect the performance or availability of your resources. Technical support sends notification of such activities 3 calendar days in advance by email, indicating:

• Date and time of maintenance.
• Category of maintenance.
• Yandex Cloud services affected.
• Description of relevant changes to the services.
• Tips on how to reduce the impact of maintenance on your resources (if possible).

Infrastructure failureInfrastructure failure

If there is a Yandex Cloud failure that can potentially affect the security or availability of your data, our support team will notify you by email as soon as the scope and impact of the problem are identified. Failure notifications will be sent to the subscribers of the folder hosting the affected resource.

Our support team does not send notifications about platform incidents. You can check the availability of services on the platform component status page or follow the announcements in our Telegram channel.

Information security incidentInformation security incident

If there is an event in the Yandex Cloud infrastructure that has resulted in your data being compromised, technical support will notify you by email within 24 hours after the damage is detected. The email will be sent to the cloud owner, the Data Protection Officer (DPO) (if this role has been assigned for your cloud), and the users added in Service notifications.

Notification methodsNotification methods

To configure notification methods:

1. In the bottom left corner of the management console or Support Center, click Settings and go to the Notifications tab.

2. Under Notification methods, configure notification channels.

   You can receive notifications via email, text messages, or Telegram bot.

3. Under Notification settings, select the types of notifications to send and channels for receiving them:

   • : Email.
   • : Text message.
   • : Telegram bot message.
   • : Phone call to the specified number (only available for Monitoring escalations).
   • : Messages to specified URLs.

WebhooksWebhooks

You can configure auto-sending of messages to specified URLs upon certain events in your cloud services. Currently, webhooks for Maintenance work and Monitoring event types are supported. You can use your on-premise messengers, such as Rocket.Chat, Mattermost, Jabber, and Slack, as message handlers. Webhooks allow you to tailor your notification system to your business processes and integrate your infrastructure in Yandex Cloud more flexibly, with monitoring and management systems already configured.

To configure webhooks:

1. Set up a webhook in a messenger. For Mattermost, follow this guide and specify the webhook name, message channel, and yc-notify_bot as the user to send Yandex Cloud messages.
2. Copy the URL of the webhook you created in https://<mattermost.com_server>/hooks/<generated_key> format.
3. Navigate to the management console or Support Center. In the bottom-left corner, click Settings and go to the Notifications tab.
4. Click Add in the Add webhook URL section under Notification methods.
5. In the window that opens, specify the webhook name and URL configured in the messenger, then click Get code.
6. After clicking the button, you will receive a confirmation code in the messenger channel specified when setting up the webhook. Copy and paste it to the clipboard.
7. Paste the confirmation code from the clipboard into the field in the confirmation window in the management console or Support Center.
   After confirmation, the URL and specified webhook name will be displayed in the Notification methods section.

Your webhook is configured. From now on, you will receive notifications about maintenance and other activities in Yandex Cloud through the specified channel of your messenger installation. They will have this format:

{
	"title": "<header>",
	"text": "<notification_text>"
	"props": {
		"event": "maintenance",
		...
	}
}

Use casesUse cases

• Sensor reading monitoring and event notifications
• Alert settings in Yandex Monitoring

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