Roles and access rights in Tracker

Yandex Tracker is a service that can be enabled for your organization in Yandex Cloud. The organization's administrator who enabled Tracker also becomes an administrator in Tracker.

The administrator can add other users to Tracker or set up access rights for them. For more information about adding users, see Managing users.

Access managementAccess management

User rights in Tracker are classified into two types:

• Global level of access to Tracker:

  • Administrator.
  • Employee with full access.
  • Employee with the read access.

• Rights of access to individual elements of the Tracker structure:

  • Queue issues. The rights to create, view, and edit issues can be set up by the queue owner or another user permitted by the owner to edit the queue settings.

    You can set up access to issues in your queue for individual users, groups, and roles:

    • Access: Users listed in the Access field of an issue.
    • Follower: Users subscribed to the issue.
    • Author: Person who created the issue.
    • Assignee: Person assigned to the issue.
    • Queue owner.
    • Team Member: Users added to the queue team.

    To limit access of users to specific issues inside the queue, you can use components.

  • Filters and dashboards. Rights to access filters and dashboards can be set up by their owner or another user permitted by the owner.

Levels of accessLevels of access

The user's access level applies throughout the Tracker organization structure. The access level determines which actions the user can execute: create or edit issues, change the Tracker settings. The access levels assigned to users are set up by the administrator.

AdministratorAdministrator

The administrator has access to all the elements of the Tracker structure. By default, the Tracker administrator is the user who created the Yandex Cloud organization.

To assign other employees as administrators, use Yandex 360.

Actions available to the administrator:

• Adding users to Tracker and setting up the access level for them.

• Managing Tracker settings: creating new statuses, resolutions, and issue types, setting up global fields in issues, adding repositories.

• Managing queue settings.

• Linking to Tracker a billing account to pay for the services.

  Alert

  Only the billing account owner has access to managing the billing account by default. For other users, access to the billing account can be provided via the Yandex Cloud Billing service.

To create and edit issues, the administrator also needs full access to Tracker.

Employees with full accessEmployees with full access

The employees with full access can enjoy all the features of Yandex Tracker.

Actions available to employees:

• Create and edit issues.
• Search for issues using the filter builder and query language.
• Adding comments.
• Creating and configuring queues.
  Including creation of automatic actions, triggers, and macros in the queue.
• Using issue boards and dashboards.
• Setting up the interface and notifications.

Employees with the read accessEmployees with the read access

Employees working in the read mode can use the Tracker features related to viewing issues. You do not pay for the service use by such users.

If the administrator has the read access to Tracker, they can also edit access settings for their account.

Actions available in the read only mode:

• View issues, dashboards, and issue boards.
• Search for issues using the filter builder and query language.
• View queue pages, statistics, and more.
• Setting up the interface and notifications.