Queue statistics

To view statistics on queue issues:

1. Open the queue page.

2. In the top-right corner, click , then click  Statistics.
   On the Statistics tab, you can see:

   • Number and distribution of issues by type.
   • Number and distribution of issues by priorities.
   • The number of issues belonging to different components.
   • The issue statistics by assignee.

Time Spent reportTime Spent report

On the statistics page, you can generate a report on the time spent. The report only includes issues that use time tracking.

To generate the report:

1. Click Time Spent Report.

2. Select the report type:

   • Timesheet report: For each assignee, the table lists the issues they worked on, issue type, queue, priority, and data on time spent.
   • Pivot report: Report grouped by issue. For each issue in the table, you can see a list of assignees that worked on the issue, issue type, priority, and time spent.

3. Specify the period for which you want to get the report.

4. Select the desired queue. To do this, start typing the queue key in the Queue field and select a queue from the drop-down list. You can select multiple queues at the same time.

5. Select the users or a group of users for which you want to generate the report.

6. Click Export as XLSX.

The report is saved as an XLSX file. You can view such a file with most of today's spreadsheet programs, for example, Microsoft Excel or LibreOffice Calc.