Support service plans
Yandex Cloud offers a range of tech support options, so you can pick the plan that’s best for you. It will determine the contact channels, response times, and request types you enjoy.
Service plans
Contact via in-console tickets, email, chat in the Support Center or Telegram
Query reponse time: 24 hours
All queries assigned standard priority
Responses based on knowledge base and documentation
Contact via in-console tickets, email, chat in the Support Center or Telegram. Video consultations can be arranged by request.
Response time for critical queries: 30 minutes
Tasks are solved by experienced engineers and support experts
Consultations with leading developers when necessary
Analyses of causes of problems and recommendations for their prevention available upon request
Access to Technical Preview of new tools and services
Contact via in-console tickets, email, video consultations, chat in the Support Center, Telegram, or other messenger of your choice.
Response time for critical queries: 15 minutes
Dedicated support team and personal technical manager
Consultations with leading developers when necessary
Detailed analyses of causes of problems and recommendations for their prevention
Access to Technical Preview, assistance in learning new cloud technologies
Priority review of feature requests
What requests you can make
Not available
Available
Choose a plan
You can select or change your service plan in the management console. When switching to a higher service plan, the change is immediate, where as downgrading to a lower level takes effect from the first day of the following month.
