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Configuring access to Tracker

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Updated at October 29, 2024

The user's capacity to create or edit issues in Yandex Tracker depends on their access level. All employees in your company automatically get the read access. Employees will need full access to Tracker to manage issues without restrictions.

You can grant full access to Tracker to each user individually or automatically grant full access to all new employees who joined an organization.

Note

Teams of up to five employees have full access can use Tracker for free.

You need to pay for Tracker if you have more than five users with full access in your company. Before you can grant full access to Tracker for six or more users, you need to add a billing account to pay invoices for the service use.

You can grant and revoke full access to Tracker at any time. The cost of using the service depends on the number of users with full access and is re-calculated automatically. For more information about price and calculating the cost, see Pricing policy.

Note

User's access level covers their operations on Tracker entities in the organization. However, you can additionally restrict user access to specific issue queues, components, dashboards, and filters. For more information, see Roles and access rights in Tracker.

Configuring access

  1. Open the Tracker page and log in to the admin account.

  2. In the left-hand panel, click Administration → Users.

  3. For all employees who need to manage issues, select Full in the Access to Tracker column.

Note

To grant full access to six or more users, you need to add a billing account. For more information about cost calculation, see Pricing policy.

Authorizing a user to invite new users

For a user to invite new users to the organization, administrator rights are required:

  • In Yandex Cloud Organization, assign the admin and organization-manager.organizations.owner roles to the user.
  • In Yandex 360 for Business, make the user an administrator.

Full access for new users

To make sure all new users added to Tracker automatically get full access, select Full access for new users. To enable this option, you need a billing account linked to Tracker.

  1. Open the Tracker page and log in to the admin account.

  2. In the left-hand panel, click Admin settings → Users.

  3. In the top-right corner of the page, select Full access for all new users:

    • If you already linked your billing account to Tracker, click Enable.

    • If you have no billing account linked, click Go to billing to create a new billing account or link an existing billing account to Yandex Cloud. For more information, see Setting up a billing account.

Note

When enabling or disabling Full access for all new users, the access rights of existing users do not change.

Access for user groups

If your company uses Yandex 360 for Business, you can create employee groups and set up access for them. For more information about creating a group, see the Yandex 360 for Business documentation. To configure full access for a group of users, link a billing account.

To configure access for a group of users, open Administration → Groups and select the required access level for each group.

Warning

If a user with read access joins a group with full access, the user's access level will change to full.

Otherwise, the user's access level will not change when joining a group.

Read mode

In read mode, users cannot perform actions related to creating, updating, or deleting objects, e.g.:

  • Create issues using the Tracker interface.

  • Change parameters, statuses, and resolutions in issues.

  • Comment on issues.

  • Subscribe to changes in issues.

However, you can still perform all actions related to viewing Tracker issues:

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Managing users
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