Setting up a billing account

You need a Yandex Cloud billing account to pay your invoices for using Tracker if full access to the platform is granted to six or more users. Your billing account linked to Tracker will be debited monthly for using the service. To learn more about service plans and take a look at some examples of how to calculate monthly costs, see Pricing policy.

You can find the FAQ for payments in Payments in Tracker.

Billing accounts are managed by an administrator. You can use your existing billing account from Yandex Cloud or create a new, dedicated, billing account for Tracker.

Linking a Yandex Cloud billing accountLinking a Yandex Cloud billing account

If you use Yandex Cloud services and want to use the same billing account to pay for Tracker services, link this account to Tracker.

You cannot link billing accounts that have debts or are in the Suspended status.

If you link a billing account with a valid trial period, the paid version will be automatically activated for it. The account will start getting debited after the initial grant is used up or the trial period expires.

To link a billing account:

1. Open the Tracker page and log in to the admin account.
2. Go to the Administration → Billing section. The page shows all your billing accounts from Yandex Cloud.
3. Click Link next to the relevant billing account.

Create a billing accountCreate a billing account

1. Open the Tracker page and log in to the admin account.

2. Go to Administration → Billing and click + Create new account.

3. Select the country that the payer is a resident of.

4. Enter the name of the billing account. The name is displayed in the list of your billing accounts and helps you select the one you need.

5. If you already have billing accounts, you can select a payer under Payers. To add a new payer, select New payer.

6. If you are adding a new payer:

   1. Select the payer type: Individual or Business or entrepreneur.

      If the payer is a non-resident of Russia and Kazakhstan, the only available payer type is Business or individual entrepreneur.

   2. Enter your personal details or the details of your company.

   Note

   Carefully fill in your contact information and payment details. This information is required not only to contact you, but also to issue payment invoices and send financial documents.

7. For a legal entity or individual entrepreneur, select a payment method (a bank card or wire transfer). When selecting wire transfer, be ready to provide supporting documents. You will receive an email describing further actions.

8. If you are going to pay as an individual or selected paying by bank card as a legal entity or individual entrepreneur, link a bank card:

   • Click Add card.
   • Specify your card details: 16-digit number, expiration date, and CVV (you can find it on the back side of your card).
   • Click Link.

   We accept Mir, Visa, and MasterCard.

   • Residents of Russia make payments in RUB and can only use bank cards issued by Russian banks.
   • Residents of Kazakhstan make payments in KZT and can only use bank cards issued by non-Russian banks.
   • Non-residents of Russia and Kazakhstan make payments in USD and can only use credit or debit cards issued by non-Russian banks.

   Note

   Funds from the linked card can only be debited after you activate the paid version and start using the Yandex Cloud services.

   To make sure your bank card is valid, we will hold a small amount on your account. This amount will not be charged and will become available once the verification is complete. The amount of time required to release the funds held depends on your bank.

9. Click Create.

   Note

   By clicking Create, you accept the Yandex Cloud offer.

   The billing account will be created with a status:

   • NEW: For individuals who are residents of Russia or Kazakhstan with any payment method and businesses that are residents of Russia or Kazakhstan with the Bank card payment method.

   • PAYMENT_NOT_CONFIRMED: For individual entrepreneurs and businesses that are residents of Russia or Kazakhstan with the Bank transfer payment method and for businesses that are non-residents of Russia and Kazakhstan with any payment method. An email with further instructions is sent to the email address specified in your Yandex account. It may take up to three business days to activate your billing account.

Once the billing account is created, link it to Tracker. You can also use the initial grant to get familiar with the Yandex Cloud services, unless you activated the trial period or purchased paid services before. For more information about the initial grant, see Getting started with Yandex Cloud.

Edit a billing accountEdit a billing account

1. To open the billing account editing section, follow the link to the Yandex Cloud Billing section. All your billing accounts are listed on the page.

2. Select the billing account that you want to edit.

   • To rename the account, in the section with the account name, click and select Rename.

   • To link a different bank card, click Change bank card under Bank card.

   • To change payment method for a legal entity or individual entrepreneur, contact our technical support using the feedback form.

   • To change the payer data, at the bottom of the page, click Edit in Yandex Balance, then, on the balance page, select Payers.

   Note

   To change the name or INN (TIN) of the legal entity, create a new billing account.

Changing a billing accountChanging a billing account

You can only change an organization's billing account once a month. To change a billing account:

1. Go to the Admin settings → Billing section. The page displays the billing account linked to Tracker.
2. Click Change billing account in the top-right corner. Select the billing account you want to use instead of the current one or click + Create new account.
   If you want to create a new account, follow this guide.

You will switch over to the selected or created billing account at the beginning of next month.