Resolving the BALANCE.WRONG.ACCOUNT error
Written by
Updated at November 27, 2023
Issue description
- During the registration of a billing account, you get this error:
balance.WRONG.ACCOUNT.
Solution
The error arises because the bank identification code (BIC) does not match the account number, or the account has an incorrect checksum.
Check the bank's BIC and account number in the online service.
If the issue persists
If the above actions did not help solve the problem, create a request for technical support.
When creating the request, provide the following information:
- Billing account ID.
- Bank BIC.
- Account number.