What to do if documents are not delivered to the Electronic Document Management system

Issue descriptionIssue description

• You cannot receive new documents in the Electronic Document Management system.

SolutionSolution

Perhaps, the details of your organization (legal entity), for example, KPP, have changed.
To solve this problem, create a request for technical support.
In the request, specify the following information:

1. Billing account ID.
   It has the format: d2nXXXXXXXXXXXXXXXXX. You can find this ID on the page with billing account details.
2. Problem description.
3. Current details from your organization card (INN/KPP).