Support chat in Telegram

Users who have access to a support chat can get their questions about Yandex Cloud answered in a Telegram chat. We will provide real-time assistance in simple cases or start a support ticket if your issue is going to take time.

To start a chat with our technical support in Telegram:

1. Open the Support Center home page.

2. In the bottom-left corner, click and select Telegram chat.

3. Select an organization to work with technical support.

4. Follow the instructions in the Enter code from Telegram window: confirm the token you received and use the link to open the Telegram chat.

5. You can use the following chat commands:

   • /start: Launches the chat.
   • /help: Displays general information about the chat.
   • /lang: Changes the chat language.
   • /org: Shows the organization selected to work with technical support and allows to choose another one.
   • /feedback: Prompts to share your feedback and suggestions about the chat.
     To see the full list of commands, click Menu.

6. To get started, enter the /start command.

7. A chat message will prompt you to link your Telegram account in Support Center. Support will receive information about your name, public link to your Telegram account, and photo. Click Link.

8. Type your message describing your issue or question. The maximum message size is 1,024 characters. You can also send a file (video, photo, or text) under 20 MB.

   Note

   If your token expires during work, a chat message will prompt you to link a new one.

9. If support cannot answer your question quickly, you will get a link to a Support Center ticket in the chat. Follow the link to get assistance from our team.