Technical support pricing
To calculate the cost of using the service, see the prices in this section.
Prices for the Russia region
Warning
Prices for Yandex Cloud resources vary from region to region. For more information about the available regions, see Regions.
The currency that can be used to pay for resources depends on which legal entity the user has entered into agreement with. For more information about account registration, see Registering an account in Yandex Cloud.
Note
Currency of Service rates (prices) depends on the company you made a contract with:
- Prices in US dollars are applicable to customers of Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai).
- Prices in Russian roubles are applicable to customers of Yandex.Cloud LLC.
The cost depends on the service plan selected. The plan you choose covers your organization and can only be changed by its owner or administrator. You can use one billing account to pay for technical support of multiple organizations that may have different support service plans activated. For the services available under various plans, see Requesting technical support.
| Service plan | Basic | Business | Premium |
|---|---|---|---|
| Cost | Free of charge | ₽3000.00 per month from the billing account selected at the time of service plan activation and 5% of the organization's resource consumption cost, regardless of which billing account the organization's resources are linked to. | Contact us |
| Service plan | Basic | Business | Premium |
|---|---|---|---|
| Cost | Free of charge | ₸15000.00 per month from the billing account selected at the time of service plan activation and 5% of the organization's resource consumption cost, regardless of which billing account the organization's resources are linked to. | Contact us |
Note
- All prices are shown with VAT. The cost of support is calculated based on the cost of paid resources consumed. If a billing account is awarded a grant, it will be counted towards payment for the support plan.
Basic
The basic service plan is provided to all Yandex Cloud users at no separate charge. It is suitable for personal and research projects.
Business
This plan is good for business projects requiring 24/7 support.
The price is calculated based on the amount of resources consumed over the current reporting period (calendar month). To calculate the cost of using the service, use our calculator or see the calculation methods in the sections below.
Service plan cost
The cost of support under the service plan is fixed at ₽3000.00 per month plus 5% of the cost of paid resources consumed in the organization. The cost of support is charged to the billing account the consumed paid resource is linked to.
The cost of support under the service plan is fixed at ₸15000.00 per month plus 5% of the cost of paid resources consumed in the organization. The cost of support is charged to the billing account the consumed paid resource is linked to.
Example of calculating the cost for an organization whose resources are paid from a single billing account
If a customer consumes ₽100,000.00 worth of resources a month, the support charge will be calculated as follows:
₽3,000.00 + ₽100,000.00 * 0.05 = ₽8,000.00.
This amount will be charged to a single billing account.
If a customer consumes ₸500,000.00 worth of resources a month, the support charge will be calculated as follows:
₸15,000.00 + ₸500,000.00 * 0.05 = ₸40,000.00
This amount will be debited from a single billing account.
Example of calculating the cost for an organization whose resources are paid from two billing accounts
If an organization with an activated support service plan uses resources paid from different billing accounts, the percentage part of the plan will be charged to each billing account according to the cost of consumed resources. The fixed part will be paid by only one account: the one specified when selecting the Business service plan.
An organization with the Business service plan activated pays for resources from different billing accounts:
- Account 1: Consumes ₽50,000.00 worth of resources a month.
- Account 2: Consumes ₽10,000.00 worth of resources a month.
The fixed amount will only be paid by one of the accounts, e.g., Account 1.
The support charge will be calculated as follows:
- ₽3,000.00 + ₽50,000.00 * 0.05 = ₽5,500.00 for Account 1.
- ₽10,000.00 * 0.05 = ₽500.00 for Account 2.
An organization with the Business service plan activated pays for resources from different billing accounts:
- Account 1: Consumes ₸250,000.00 worth of resources a month.
- Account 2: Consumes ₸50,000.00 worth of resources a month.
The fixed amount will only be paid by one of the accounts, e.g., Account 1.
The support charge will be calculated as follows:
- ₸15,000.00 + ₸250,000.00 * 0.05 = ₸27,500.00 for Account 1.
- ₸50,000.00 * 0.05 = ₸2,500.00 for Account 2.
Premium
The Premium plan covers all services of other plans and can be further enhanced to best suit your requirements. It may include troubleshooting recommendations for interactions of Yandex Cloud services with third-party software, consulting sessions with a dedicated support engineer based on your Yandex Cloud usage scenario, and services of a personal technical manager.
For a cost estimate for the Premium plan, contact your Yandex Cloud manager or technical support.