Saving browser and server interactions to a HAR file
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Updated at March 7, 2024
If you encounter an error while using the Yandex Cloud console, a HAR file can help troubleshoot it. It is a network log of the interaction between a browser and a web page. For Yandex Cloud specialists to be able to identify the cause of a server malfunction, enable logging and reproduce the error. Save the HAR file and send it to technical support
Yandex Browser
Google Chrome
Opera
Mozilla Firefox
Microsoft Edge
Safari
- On the page with an error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select → Advanced → More Tools → Developer Tools from the menu.
- Go to the Network tab.
- Make sure that network logging is enabled: the button in the top-left corner is red . If the button is black, click it.
- Enable Preserve log.
- To limit the HAR file to records that have to do with the error, clear the log by clicking to the right of the record network log button.
- Refresh the page or repeat the actions that resulted in the error.
- Right-click the table and select Save all as HAR with content.
- Attach the HAR file to your message to technical support
.
- On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select
→ More Tools → Developer Tools from the menu. - Go to the Network tab.
- Make sure that network logging is enabled: the button in the top-left corner is red . If the button is black, click it.
- Enable Preserve log.
- To limit the HAR file to records that have to do with the error, clear the log by clicking to the right of the record network log button.
- Refresh the page or repeat the actions that resulted in the error.
- Right-click the table and select Save all as HAR with content.
- Attach the HAR file to your message to technical support
.
- On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select Opera → Developer → Developer Tools from the menu in the top-left corner.
- Go to the Network tab.
- Make sure that network logging is enabled: the button in the top-left corner is red . If the button is black, click it.
- Enable Preserve log.
- To limit the HAR file to records that have to do with the error, clear the log by clicking to the right of the record network log button.
- Refresh the page or repeat the actions that resulted in the error.
- Right-click the table and select Save all as HAR with content.
- Attach the HAR file to your message to technical support
.
- On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select → More Tools → Web Developer Tools from the menu.
- Go to the Network tab.
- Refresh the page or repeat the actions that resulted in the error.
- Right-click the table and select Save all as HAR.
- Attach the HAR file to your message to technical support
.
- On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select
→ More Tools → Developer Tools from the menu. - Go to the Network tab.
- Make sure that network logging is enabled: the button in the top-left corner is red . If the button is black, press it.
- Enable Preserve log.
- To limit the HAR file to records that have to do with the error, clear the log by clicking to the right of the record network log button.
- Refresh the page or repeat the actions that resulted in the error.
- Right-click the table and select Save all as HAR with content.
- Attach the HAR file to your message to technical support
.
- On the page that produces the error, select Safari → Preferences → Advanced from the menu and enable Show Develop menu in menu bar.
- In the Develop menu, select Show Web Inspector or use the ⌥ + ⌘ + I keyboard shortcut.
- Click the Network tab.
- Enable Preserve Log.
- Refresh the page or repeat the actions that resulted in the error.
- In the top right-hand corner of the tab, click Export.
- Attach the HAR file to your message to technical support
.
Alert
A HAR file contains cookies of your active session in Yandex Cloud. For security reasons, we recommend that you terminate the session