Questions about an agreement
Will you provide an agreement for the provision and payment of services?
In Yandex Cloud, all services are provided under an agreement you enter into by accepting an offer when creating your billing account. The agreement does not need to be signed by both parties.
For more information, see Agreement.
Where can I read the terms of the agreement?
Residents of Russia as well as tax residents of Belarus can learn more about the terms of the agreement in Legal documents.
You can learn more about the terms of the agreement in Yandex Legal documents.
Depending on which company you signed the agreement with, you can find the agreement terms in Yandex Legal documents for Iron Hive doo Beograd (Serbia) or Direct Cursus Technology L.L.C. (Dubai).
Is it an option to have a bilateral agreement?
Businesses may conclude a bilateral agreement. To do this, submit a request using the Ask a question form on the Contact us page. A Yandex Cloud manager will contact you to discuss the terms.
How do I reference a signed agreement?
An agreement is provided as an offer. Specify the agreement number and a link to the offer or enclose its printed copy. According to article 435 of the Civil Code of the Russian Federation, it has the same legal status as a signed service agreement.
How do I get a hard copy of the agreement?
Contact technical support. A Yandex Cloud manager will contact you to discuss the terms. It will take about two weeks to prepare the agreement: a company representative will sign it and we will send it to you by mail.