General questions about Yandex Cloud Billing
Written by
Updated at November 20, 2024
Can I use my OS license for VM instances in Yandex Cloud?
Yes. For more information, see the How to create a VM instance section of the Yandex Compute Cloud documentation.
Where can I find SLAs?
In Yandex Cloud, each service has its own SLA. You can read the SLA in Legal documents.
Where can I find the bank details of Yandex Cloud?
You can find the bank details in the Legal documents section (Paragraph 18. Yandex Details).
How do I contact technical support?
Depending on your service plan, you can contact support using one of these methods:
- Using the Support Center's feedback form, 24/7.
- By email cloud@support.yandex.ru, 24/7.
- Using the chat, 24/7 for paid service plans and from 8 AM to 9 PM (UTC +3) on weekdays for the basic service plan.