Finding issues in queues

By default, the queue page displays all the issues included in the queue. To search for issues in the list, use filtering by parameters or the filter builder. You can save the resulting issue list as a file if needed.

Filtering by parametersFiltering by parameters

You can use filtering by parameters to filter and sort issues in a couple of clicks. The filter by parameters buttons are above the issue list.

To filter issues by their resolution, click Resolution and select relevant values from the list.

As a result, only the issues that meet all the selected filter criteria are shown in the list.

Filter builderFilter builder

If filtering by parameters does not provide enough filtering options for you, use the filter builder. You can use the filter builder right on the queue page:

1. Go to the queue page.

2. Above the issue list, click Add a field for filtering and select a field.

3. Set the value for the parameter.

Displaying issue fieldsDisplaying issue fields

Set up the fields visible to you in the issue list to see only those parameters that are important to you.

1. Go to the queue page.

2. Click Settings above the issue list, on the right.

3. Select the parameters that you want to see in the issue list.

4. Click Apply.

The changes are applied immediately: you don't need to refresh the page.

Saving a list to fileSaving a list to file

You can save an issue list to a file in one of the formats: XML, CSV, or XLSX.

To save your issue list to a file:

1. In the upper-right corner, click Actions with queue.

2. Then click Export.

3. Select the format for saving the list.

4. Wait until the file downloads to your device.