Configure a service plan

Yandex Cloud provides technical support under different service plans. You can choose the one that best suits you. The cost of paid technical support plans includes two components: fixed and supplemental. The fixed portion only depends on the selected plan, while the supplemental portion is calculated as a fraction of the cost of the resources used over the month. For more information about the plans, see the Pricing policy.

The technical support service plan applies at the organization level and can only be changed by the organization owner. You can use a single billing account to pay the fixed support fees across multiple organizations that may have different support service plans activated.

By default, all users are offered the free basic service plan. To change your service plan:

Before activating, deactivating, or modifying your technical support service plan, as well as changing the billing account from which the payment will be debited, make sure you have the following roles:

• organization-manager.organizations.owner for a cloud organization where you need to change or activate a paid support service plan.
• billing.accounts.admin or higher for your billing account if it is not linked to this cloud organization. This role will be inherited if your account is linked to the organization. For more information about roles and the link between a cloud organization and a billing account, see Organization.

To change your Yandex Cloud technical support service plan:

1. Navigate to Service plans in the left-hand panel of the Support Center main page.
2. In the Service plans window, you will see the billing account to be debited for paid technical support plans.
3. Change your plan:
   • To switch to the Basic plan, click Go.
   • To switch to the Business plan, click Go.
   • To switch to the Premium plan, click Send a request.

If an organization with an activated support service plan uses resources paid from different billing accounts, the percentage part of the plan will be charged to each billing account according to the cost of consumed resources. The fixed part will be paid by only one account: the one specified when selecting the Business service plan. When you change your plan, you can choose the billing account to be used to cover the fixed portion of the plan. This option is only available to the organization owner. To change your billing account:

1. In the Service plans window, click Edit to select another account.
2. In the Billing account window, specify another account using one of the following methods:
   • Select an account from the list.
   • Create a new account.

Service plan upgrades are effective immediately; downgrades take effect on the first day of the following month. For information on current service plans and examples of how to calculate your costs, see Pricing policy.