Troubleshooting the console connection error

Issue descriptionIssue description

When trying to open the console through a web browser, the page does not open: an attempt to access the page ends with a timeout error.

SolutionSolution

Try the following actions:

1. Temporarily disable IPv6 protocol support.
   You can make sure IPv6 is disabled using the commands:

• ip addr | grep inet6 (for devices with an OS based on the Linux kernel)
• netsh interface ipv6 show config (for devices with Windows).
  If you see an empty output as a result of its execution, it means that IPv6 has been successfully disabled.

2. Restart the device and reopen the management console page.

If the issue persistsIf the issue persists

If the above actions did not help solve the problem, create a request for technical support.

When creating the request, provide the following information:

1. Name and version of the OS on your device.
2. Name and version of your browser: you can collect this information using this site.
3. The result of executing these commands: ping console.cloud.yandex.ru -c 10 and ping -6 console.cloud.yandex.ru -c 10.
4. The result of executing these commands: mtr -rzbw console.cloud.yandex.ru --tcp -P 443 -c 100 and mtr -6 -rzbw console.cloud.yandex.ru --tcp -P 443 -c 100. U