Creating a template

To create an issue or comment template:

1. Select the desired option:

   • Issues to edit issue templates.
   • Comments to edit comment templates.

2. Click Create template.

3. Enter the template name and description.

4. If you want the template to only be used in a specific queue, enter the queue in the Queue binding field.

5. Fill in the template parameters the same way as when creating a new issue or comment.

6. Click Save.

The new template will be available on the template page.

Make sure that other users can use your template:

1. Set up shared access to the template.

2. Ask your colleagues to add a template on the Manage templates page.