Payments in Tracker
- Do I have to pay for Tracker?
- How to use paid features in Tracker?
- Can I try Tracker in a large team for free?
- Will I be charged any additional fees for using Tracker?
- How do I pay for Tracker?
- Do I get a refund if I stop using a service before the end of the month?
- How do I contact sales?
- I still have questions. Who do I ask them to?
Do I have to pay for Tracker?
Small teams can use Tracker absolutely free of charge, if no more than five employees will create or edit issues. However, viewing issues will be free for any number of users.
Full access to Tracker for six or more employees comes at a monthly fee.
How to use paid features in Tracker?
If you need full access to issue management for 6 or more employees, you will have to pay to use Tracker.
To enjoy the service's paid features, create a billing account, add money to it, and link the account to Tracker.
The account will be debited only when you connect six or more users with full access to Tracker, with no additional fees charged.
Can I try Tracker in a large team for free?
If your team has no more than five users to create or edit issues, you can use Tracker for free.
For six or more users, a fee will be charged for full access to Tracker. But for a start, you will get an initial grant of 3,000 rubles to cover the cost of getting familiar with the service.
If you contemplate a pilot Tracker deployment project for more than 500 users, fill out the form to get a customized offer.
Will I be charged any additional fees for using Tracker?
No, the Tracker pricing model is absolutely transparent. Your payment depends on the number of users with full access to Tracker. If the number of users with full access increases during a month, the payment amount for this month will increase as well.
How do I pay for Tracker?
The fees for using Tracker will be debited from your billing account: To pay for the services in a timely manner, we recommend maintaining a positive account balance.
The payment amount depends on the number of users with full access to Tracker and may grow during the month if the number of such users increases. The month's final fee will be stated in a report issued on the first day of the next month. If your billing account is at a deficit at that point, the unpaid amount will turn into arrears.
For more information, see Payments.
Do I get a refund if I stop using a service before the end of the month?
No, you will still be charged for the full month.
The billing period in Yandex Tracker is one calendar month. You are charged a preliminary payment amount at the beginning of the month. You can then use the service for any number of days until the month ends.
How do I contact sales?
Send us a request using the form.
I still have questions. Who do I ask them to?
Tracker users can ask their questions using the feedback form. You can also discuss your topics of interest in our Telegram community: https://t.me/yandextracker.