Adding a feedback form

To resolve current issues received by the HR department from company employees, create a separate queue available to all employees and configure adding a feedback form upon closing an issue.

Create a queueCreate a queue

1. Create a queue using the Start now template.
2. Give it a name, e.g., General Questions.
3. Create additional issue types and workflows if needed.

Set up a feedback formSet up a feedback form

1. Create a feedback form. For instance, this can be a form named "Evaluate our work" with a single question of the List type. You can specify the following as list options:
   • Excellent
   • Good
   • Average
   • Bad
2. Set up the form's integration, e.g., with your API for collecting statistics.

Set up a trigger for adding a formSet up a trigger for adding a form

Create a triggerCreate a trigger

1. Go to the General Questions queue settings, open the Triggers section, and click Create trigger.

2. Add the condition: Status → became equal to → Closed.

3. Add the Add comment action.

4. Use the following code as the comment's text:

   {{=<% %>=}}/iframe/(src="https://forms.yandex.ru/cloud/<form_ID>/?iframe=1" frameborder=0 width=100% height=660px scrolling=no)
   

   Where <form_ID> is the ID of the form to add.

5. Click and enter Assignee in the Invite users from field line.

6. Enable Send as robot.

7. Click Create to save the trigger.

Grant access permissions to the Forms robotGrant access permissions to the Forms robot

To ensure the form is inserted correctly, provide the Forms robot (yndx-forms-cnt-robot@) with access to the queue:

1. In the General Questions queue settings, select Access.
2. Under Access rights, enter Robot in the search field and select Service robot Forms Robot from the list.
3. Click Save.

Test the triggerTest the trigger

1. Create an issue on the General Questions queue page.
2. Change the issue status to Closed.
3. Make sure a comment with the feedback form has appeared.