Creating a dictionary

Create a dictionary to group trigger phrases together and reuse them across multiple tags. If conversations uploaded to SpeechSense contain trigger phrases from a dictionary, they will get a tag with that dictionary.

To create a dictionary, you need the Admin or Editor role in the space or project where you a creating the dictionary.

To create a dictionary:

1. Open the SpeechSense home page.

2. Go to the appropriate space.

   To create a project dictionary, select the project you need.

3. On the Dictionaries tab, click Create dictionary.

4. Name your dictionary.

5. (Optional) Describe your dictionary.

6. In the Key phrases field, list trigger phrases. If a conversation contains one of these phrases, it will get a tag with this dictionary.

   Use a separate line for each each trigger phrase.

   Field input example

   already contacted
   contacted already
   contacting again
   contacting once again
   contacted the agent
   the agent was contacted
   

7. Click Create dictionary.

Now you can add the dictionary to the existing tags or specify it when creating a new tag.

Dictionaries created in a space are available in projects within that space by default. You can disable a dictionary at the space or project level.