Plus7 MayaK is a knowledge management system based on a continuously updated database and advanced integration interfaces with external systems such as CRM, telephony, corporate website, chatbots, Alice voice assistant, Yandex Maps, etc.
Benefits
- Omnichannel access to relevant information increases the effectiveness of external communications.
- Quick information search optimizes the company’s internal processes.
- Improving customer experience increases the loyalty of the target audience.
- An easy-to-understand knowledge base speeds up new employee training, improves business performance, and reduces costs.
- Creating a knowledge base to advise customers using all service channels.
- Fast staff training, exams and surveys, interactive briefings.
- Creating a project library of templates, instructions, and project materials.
- Maintaining catalogs of products, services, and their descriptions.
- Creating an IT support portal, including user guides and online rules and procedures.
- Creating a marketplace: publishing and comparing products, writing reviews, registering customers in a personal account.
DIS Group
DIS Group provides paid technical support to Plus7 MayaK users in the following ways:
- By phone: +7 (495) 645-02-01.
- By email: support@dis-group.ru.
Support engineers are available from 9:00 to 18:00 (Moscow time) during business days and 24/7 for critical incidents.
You can activate support on the DIS Group official website. Standard technical support includes the optimal set of services for software maintenance, operational support, and advice on the operation of the already implemented solution.
Yandex Cloud
Yandex Cloud technical support is available 24/7 to respond to requests. The types of requests available and their response time depend on your pricing plan. You can enable paid support in the management console. Learn more about requesting technical support.
Yandex Cloud does not provide technical support for this product. If you have any issues, please refer to the developer’s information resources.