End of trial period
The trial period terms of termination differ for individual and business accounts.
The trial period ends automatically when you use up the grant or a part of the grant, or when it expires.
Automatic termination of the trial period depends on the payment method you selected when creating your billing account.
| Payment method | Terms of termination |
|---|---|
| Wire transfer | The grant was used up or expired. |
| Bank card | The grant or one of its parts was used up and/or the grant expired. |
You do not upgrade to the paid version automatically after the trial period ends. You can upgrade to the paid version of Yandex Cloud with you data intact at any time during the free trial or within 60 days of its end date.
Unless you upgraded to the paid version, access to your resources will be suspended for 60 days after the trial period ends:
- Your VM instances and DB clusters will be stopped.
- You will not be able to read or download any saved data.
You can restore access to your resources if you upgrade to the paid version within 60 days after the end of the trial period. Otherwise, all resources in your cloud will be permanently deleted.
Note
After your access to the resources is restored, you can start VMs and database clusters yourself.
You can also stop using Yandex Cloud resources before the end of the trial period.
To stop using the platform and delete your billing account:
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Go to Yandex Cloud Billing.
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Select the billing account from the list.
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In the top-right corner of the Account info page, click and select Delete.
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Confirm and wait until the service checks whether your billing account can be deleted.
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If the account can be deleted, the deletion notification will pop up. At this point, you can still abort the operation by clicking Cancel.
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If the account cannot be deleted, click Detailed to see the reason.
The list of reasons includes, but is not limited to, the following:- The account has linked resources, clouds, organizations, DataSphere communities, or SpeechSense spaces left.
- You still have resources purchased under the CVoS.
- You have not disabled the paid Technical support service plan.
- Your billing account has a partner status or you are a partner's customer.
- Payment settlements for the provided services are still pending.
If you cannot fix the issue preventing the deletion of your account on your own, please contact our technical support.
Please note that once your account is deleted, you will not be able to restore it.
To recover money you are not going to spend on Yandex Cloud services, contact Support Center or send an email to cloud@support.yandex.ru.