About technical support | Yandex Cloud

Yandex Cloud technical support description

Yandex Cloud provides technical support in accordance with the Maintenance Regulations in Russian and English.

Yandex Cloud Center is the main entry point for troubleshooting and answers to questions about YC services. This document explains how to work with the Cloud Center to get support, details technical support levels and current service plans.

Technical support procedure

Find out what requests can be made to technical support

Support in Cloud Center

Find a solution yourself or create a ticket

Notifications from Yandex Cloud support

Learn what events technical support notifies you about and how

Telegram chat

Start communicating with Yandex Cloud technical support in Telegram

Data requests

See what data can be requested from technical support

Copying errors from the browser console

Learn how to copy a message from the error console

Saving browser-server interactions to a HAR file

Learn how to save a HAR file

Pricing policy

Review technical support prices and service plans

FAQ

Find answers to frequently asked questions