Troubleshooting connection to Cloud Console

Issue descriptionIssue description

Accessing the management console dashboard through a browser ends with a timeout.

SolutionSolution

Follow these steps:

1. Temporarily disable IPv6 protocol support.
   Check that IPv6 is disabled using these commands:
   • ip addr | grep inet6: For devices running a Linux kernel-based OS.
   • netsh interface ipv6 show config: For devices running Microsoft Windows®.
     If you see an empty command output, it means that IPv6 has been successfully disabled.
2. Restart your device and reopen the management console page.

If the issue persistsIf the issue persists

If the above actions did not help, create a support ticket. Provide the following information in your ticket:

1. Name and version of the OS on your device.
2. Name and version of your browser: you can get them using this website.
3. Outputs of the ping console.cloud.yandex.ru -c 10 and ping -6 console.cloud.yandex.ru -c 10 commands.
4. Outputs of the mtr -rzbw console.cloud.yandex.ru --tcp -P 443 -c 100 and mtr -6 -rzbw console.cloud.yandex.ru --tcp -P 443 -c 100 commands.