Fixing password reset issues for VMs built based on a Kosmos VM image

Issue descriptionIssue description

When trying to reset the password for your Administrator account in the management console, nothing happens.

SolutionSolution

Your VM network configuration probably uses third-party DNS servers that are not associated with Yandex Cloud DNS. In such a case, you need to add an A record to these servers that has this format: metadata.google.internal A 169.254.169.254.

You can also change the DNS configuration on VMs, specifying the default DNS address, i.e., the second address in the subnet used for the VM, (*.*.*.2).

If the issue persistsIf the issue persists

If the above actions did not help, create a support ticket. Provide the following information in your ticket:

1. ID of the VM in question.
2. VM network configuration as plain text or a screen capture.