Automatic issue updates

You can use Tracker to automatically update issues that match a certain filter. For example, you can use an auto action to check issues with specific components once every hour and set an assignee for them if the assignee is missing. You can also invite responsible employees to comment if the issue hasn't been updated for a long time.

Configuring automatic issue updatesConfiguring automatic issue updates

1. In the left panel, click Queues and select a queue.

2. In the top-right corner, click Queue settings.

3. On the left-hand panel, select Automation → Auto actions and click Create auto action.

4. Select Update issues.

5. Set the name for the auto action.

6. Set the interval of automatic update of issues in hours or days.

7. To select the issues that the auto action will apply to, set up the filter parameters using one of the methods:

   • Click Add condition, choose your issue's field, and specify its value.

     You can add multiple conditions if needed. The auto action will trigger if all the conditions hold at the same time.

   • Click Query and set a condition using the query language.

8. Set one or several actions on the issue.

   • Change issue status

     Set a new issue status. The available statuses depend on the workflow settings.

     Warning

     Auto actions are performed by a service robot named yndx-tracker-cnt-robot@. To enable the robot to update issue statuses:

     • If certain conditions are set up for status transitions and they restrict user permissions to change a status, add the yndx-tracker-cnt-robot@ robot to the list of users.

     • If you set up a transition screen for a status update, make sure it doesn't have required fields.

   • Update fields

     To change values in one or more fields, select the fields and set their new values.

   • Add comment

     Write the comment text that will be added to an issue.

     You can insert values of issue fields into the comment text. To do this, click Add variable.

   • Calculate value

     You can set up a special field whose values are calculated automatically based on values entered in other fields.

   • HTTP request

     You can send HTTP request each time an auto action is triggered.

9. To save an auto action, click Create.

Auto update exampleAuto update example

If you want an issue to be completed by a particular date, you can specify it in the Deadline field. To make sure that assignees don't forget to complete issues on time, you can use auto updates to remind the assignees a few days before the deadline.

Let's set up a daily auto update to invite the assignee to comment if the deadline is in 3 days or less.

1. Go to the settings of the queue where you want to create an automatic deadline reminder.

2. Go to Auto actions and click Create auto action.

3. Select Update issues and name the auto action.

4. Set up the update period of once a day.

5. Set up the condition so that the auto action is triggered on non-resolved issues (without a resolution) if the deadline is in 3 days or less. To do this, go to Filter settings, select Query, and set a condition using the query language:

   Resolution: empty() AND Deadline: <= today() + 3d
   

   

6. Set up the auto action — Inviting the issue assignee to comment:

   1. Click Add action and select Add comment.

   2. In the Invite users from a field field, click and enter Assignee.

   3. Write the text of your comment. You can add issue fields to your comment by clicking Add variable.

   

7. Save an auto action.

This auto action will check issues in the queue once a day. If the issue is not resolved and the deadline is less than in 3 days, the assignee will be invited to comment.