Using a form as a template for creating issues

You can use Yandex Forms to set up your form to act as a template for creating issues as well as integrate it with the Tracker interface. This form will be displayed on the issue creation page next to the standard one. It will help users create issues based on a certain template without being distracted by unnecessary fields and parameters.

Step 1. Create and configure your formStep 1. Create and configure your form

1. Go to Yandex Forms. If the service hasn't been activated, contact your company's administrator.

2. Create a new form.

   Set up its fields to collect from users the data needed to create the issue.

3. Set up the form name. This name will be displayed in the Tracker interface when creating an issue.

4. Set up integration with Tracker for the form.

5. Publish the form and copy the link to it from the Link field.

Step 2. Connect your form to the queueStep 2. Connect your form to the queue

1. Go to Tracker.

2. In the left panel, click Queues and select a queue.

3. In the top-right corner, click Queue settings.

4. Under Forms integration, click Add form.

5. Add a link to the form.

6. Add a name and description for the form. Users will see them in the form selection window when creating an issue.

7. Click Create.